• Report: #995722

Complaint Review: militaryrecords.org

  • Submitted: Sat, January 12, 2013
  • Updated: Sat, February 09, 2013

  • Reported By: George Cunningham — West Point Virginia United States of America
militaryrecords.org
Internet United States of America

militaryrecords.org link appeared on AARP website, they falsely charged my credit card , Internet

*REBUTTAL Owner of company: George Cunningham

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I accessed a link on the AARP website (military records.org) to get a report of my military records.  To get the report I was asked to pay a $1.00 processing fee which I did.  They I received a receipt for an unauthorized annual payment of $19.95.  I did not ask for this service, nor did I authorize payment.  since I had incurred an unauthorized charge and never received the report I had requested and for which I paid, I contacted their website help center and had difficulty getting them to focus on the reversal of the charges.  Their site kept asking me to "click here" and I had to press them to confirm their actions.

This is an obvious scam and I would like to make sure that others do not encounter the same problems that I did.  Further, I think that AARP should pursue them to push for restitution as well as to terminate their presence on the AARP site.

This report was posted on Ripoff Report on 01/12/2013 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/militaryrecordsorg/internet/militaryrecordsorg-link-appeared-on-AARP-website-they-falsely-charged-my-credit-card--995722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

George Cunningham

AUTHOR: JoshCustomerService - (USA)

Dear George,

We are sorry for the trouble this may have caused. Kindly email to Customer Service Manager at manager@recordaccount.com to get the refund for the charges you have paid.

Thanks,
Customer Support
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