• Report: #1088949

Complaint Review: Millennium Travel and Promotions

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  • Submitted: Wed, October 02, 2013
  • Updated: Wed, October 02, 2013

  • Reported By: Jen — Dallas Texas
Millennium Travel and Promotions
424 Luna Bella Lane Unit 115 New Smyrna Beach, Florida USA

Millennium Travel and Promotions Doesn't provide promised value, doesn't follow-through on refund request, rude service, lies New Smyrna Beach Florida

*General Comment: well..

*General Comment: :)

*Consumer Comment: Similar Victim

*General Comment: Hmm

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My husband and I were given a travel certificate for Millenium Travel and Promotions on November 2, 2012 for two airline tickets and a cruise voucher. It required certain paperwork and deposits to be returned to them within 21 days, so we got everything together and mailed it back to them in early December 2012.

Then there was a black hole of communication. After a month or so, we received paperwork requesting several travel dates and more money in the form of cashier's checks to be returned within a week. Once again, we filled out all the paperwork, got the checks and sent everything back to them by their deadline.

Another communication blackhole.

After two months, we received something saying that airfare would not be possible in April and asking if we wanted to continue with another date. We again filled out their paperwork and waited.

Same situation three months later, but this time stating that neither the airfare nor cruise would be available in August. Again, we filled out their paperwork stating we still wanted to move forward with the vacation. Now we were getting excited because we knew they HAD to give us the trip we'd requested for October, which is the one we really wanted.

But when we got the trip information in August, they were requesting so much additional money in fees that it would be cheaper for us to book our own airfare and cruise directly through the companies themselves. On August 7, 2013, my husband had email communications (which we still have) with an agency representative stating that we'd like to cancel and get our money back (more than $800 at this point.) She was a little snippy in her final message, but said that it would take 2-3 days to process the refunds.

It's is now October 2, 2013 and we STILL have not received our money back.

My husband contacted the company today where someone named Cassie rudely told him that the checks were sent at the beginning of August. When she finally stopped talking over him long enough to understand that we hadn't received the checks yet, she snapped that it would take them 30 BUSINESS DAYS to get confirmation of a stop payment on the checks before they could reissue and send them. He had to call back twice to get someone else on the phone to confirm that Cassie had even placed the stop payment on both checks because she was in such a hurry to get off the phone.

Okay, I can understand checks getting lost in the mail, but...30 business days for a stop payment? After nearly a decade in the banking industry, I can guarantee that it doesn't take that long to confirm a stop payment is in place. It's takes 24 hours, assuming you aren't ordering it on a holiday or a weekend. So, either the employees don't have a clue what they're talking about or they're outright lying to avoid returning our money as was promised nearly two months ago.

I would also like to add that my husband and I attend presentations every two or three years where these types of travel awards are given away and this is the ONLY time we've ever had one of the promotional companies act so completely incapable of performing basic job tasks.

If this situation drags on into November, I would be extremely motivated to take legal action against this company. The level of incompetance they've displayed is almost a little difficult to believe is real. At this point, I'm nearly convinced that they had no intention of booking a cruise for us and were strictly trying to scam us out of our money.


This report was posted on Ripoff Report on 10/02/2013 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Millennium-Travel-and-Promotions-/New-Smyrna-Beach-Florida-32169/Millennium-Travel-and-Promotions-Doesnt-provide-promised-value-doesnt-follow-through-1088949. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

well..

AUTHOR: Susann - ()

Jon & Jen huh? Are you guys dating or married, you dont fool me sorry!

 

I'm comment because I believe it is wrong that the bad always out weighs the good!

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#2 General Comment

:)

AUTHOR: Susann - ()

I didnt feel the need to reply to your long "story" because the first sentence already makes me realize you two are not to bright. Sorry to say. But even if you were to call them they will tell you what the terms say REFUNDALE DEPOSIT...meaning it is refundable even if you travel. As for how you got it im guessing there are different ways becasue I recieved it through a furniture store; some special promotion they were offering. But good luck in your future you two need it.

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#3 Consumer Comment

Similar Victim

AUTHOR: Jon - ()

Susan, I'm feeling there are a lot of lies in your story. Your comment seems a little to personal, not to mention the fact you say you took the trip AND got a refund for the vouchers. It seems odd that they'd allow you to do both based on the scenario we're speaking of. Maybe you shouldn't point fingers with your passive aggressiveness if you're going to have conflicting statements.

 

I too am a similar victim to the outlined complaint. My wife and I sat through an almost 2 hour presentation when we were told it would only be an hour, and then it took them 20 minutes to get the vouchers to us to send in. Then when we went send in the vouchers we were given written instructions from the office that conflicted with the instructions on the vouchers. When we called for verification on Monday it took 2 days to get a response and were told to disregard the instructions we were given by their office; very confusing. We were told by the office we were getting an 8 day cruise and all we would have to pay were the normal fees which were summarized in the vouchers, same with the airfare. Once we went through the process of selecting the dates for both and getting all that squared away we received the information for the cruise. It was actually a 7 day cruise and we were told that we had to pay an additional $1,600 dollars on top of what we'd already paid for the taxes and fees. So basically we weren't getting a free cruise we were getting a "Discounted" cruise through them. Once you added up their fees, it would have been more cost effective to book the cruise direct and we could have gotten better room rates because of being a past guest. 

 

The whole ordeal was completely misrepresented and a waste of time. I expected my time in the beginning to cover the trip along with the taxes like most of these, however this was a blatant scam. Now my wife and I are having to fight for our money to be refunded. It's been over 2 months as well since we were told we'd receive a refund and we've not received it. They told me the same thing, "We'll cancel the checks and resend them." I verified the address with them and it was correct. It is supposed to take 30 days to receive the replacements now when it's already been 60 and I was told it would only be 2- 3 originally. They were very rude on the phone and just talked over me when I was trying to ask questions and were answering me with questions I wasn't even asking. I despise this company. 
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#4 General Comment

Hmm

AUTHOR: Susann - ()

I actually travelled with this company before and when I returned I got my refund back, (Also since I've had a travel package with them Ive gotten discounts on other trips) I had to do the stop payment also because come to find out they had my old address. Once my address was verified I recived my check not to shortly after that.

Everyone was very polite, as for the refund situation its not customer services fault and they tell you what they are told about the process. It possibly can take up to 30 days if the check does not come back to them in the mail. Your not there only priority keep that in mind. Maybe if you took the time to read you would understand how this all works. I feel there are a lot of lies in this story; but thats my opinon. 

Me personaly, I go with the saying... you get more bees with honey than you do vinigar! :)

 

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