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Report: #1328859

Complaint Review: Mind to Muscle Fitness - Riverside California

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  • Reported By: jdtheone16 — Riverside California USA
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  • Mind to Muscle Fitness 3495 University Ave Riverside, California USA

Mind to Muscle Fitness Did not honor their agreement by not providing agreed upon services Riverside California

*Author of original report: CLose report

*Author of original report: Update - Close

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 I had found off of internet review sites and contacted him.  He setup a free evaluation at City Gym, the gym where he is an independent contractor/personal trainer for.   He told me he charges his going rate is $250  a month.  But, then I said I can't afford that and he offered to do it for $500 a month if I would be available for 2 times a week to train with him for the rest of the year. He then began to text me over the next several days and mentioned that I would be in the best shape of my life if I trained with him and that he would do it for $500 I would also receive monthly meal plans, monthly workout routines created by him, and every 3-4 weeks he would substitute one workout for a massage.  He promised to fix my posture and everything.  On top of that he mentioned that if I pay him the $500 up front he would cover my membership fees for city gym.  There, I decided to go with Matthew Crouch and began working out with him and giving him teh $500 up front on April 7.  It was at this time that everything changed.  The evaluation workout he was very attentive and and prentended interested in training.  After this point that he got the money it all changed.  He missed our first regular work out on Monday because he said he overslept.  I had showed up to the gym and he no showed.  He had done this several times.  And, then he said he would reschedule it to Thursday, and then the night before he told me he had stomach problems and canceled this workout. 
 
 
On Saturday he showed up for the first workout.  We had 2 workouts that week.  The following week he canceled on me again but rescheduled and kept up a 2 appointments.  After the first few weeks it became I would see him once every 2 weeks and by the third week of June would be the last time I saw him.  I attempted  to contact him every few days to see if he wasn't busy and we can schedule.  Usually he would say give me a day and time and this won't happen again.  And, then he would either no show, or cancel or I would text him to remind him because he would always forget our appointments and he would cancel.  In total I had 15 one hour sessions with Matthew Crouch of Mind to Muscle Fitness.  From the rest of June to mid August, I attempted to contact him and he would not be give me a day/time to meet and then continue to cancel all appointments with each cancellation a different excuse.  However, I would still see his his Instagram page had him working out other clients. 
 
Since I had not seen him for several weeks and he kept giving me excuses for ignoring me for months, I asked if I could get my money back.  He became agitated but agreed that I deserved a refund of something because he had not come through.  He had originally agreed to 2 weeks sessions every week until December 31, 2016  We only reached 15 sessions.  He asked me what price I thought was fair for a refund. I said you made 15 sessions, which equals less than 2 months of sessions and the remaining months of the area would have equaled $370.  He then called me on the phone and when I asked to speak he told me to shut the f**k up and you're not getting you're money back.  Then, he said that he won't speak to me ever again unless it is face to face and man to man.  At this point I thought he was crazy and threatening.  But, still I called him and texted him a few days later to discuss the refund.  He ignored all of my calls and continues to promote his website  on the instagram.  Additionally, he promised me monthly workout plans, and he only delivered 1 month.  I constantly asked him for this and he always said he had workout plans for month 2 but then he would make more excuses as to why he forgot to bring it with him.  Additionally, nutritional plans, the same story he said he would have it to me at the next session and I never got a single plan.  He promised that he would swap some workout sessions for massage because he felt I had bad posture and said he can fix it.  This never happened as well.  From now, he has totally disappeared and is ignoring me. This is by far the worst experience I have had professionally with any business as a consumer.  I apologize if this was very long winded, he's very smooth talking and I believe he will try to finagle more innocent people as well.  Additionally, in hindsight, I do not know if his company is fully licensed by the State of California

 

This report was posted on Ripoff Report on 09/18/2016 05:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mind-to-muscle-fitness/riverside-california-92507/mind-to-muscle-fitness-did-not-honor-their-agreement-by-not-providing-agreed-upon-service-1328859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

CLose report

AUTHOR: - ()

POSTED: Saturday, November 05, 2016

PLease close this report due to Mind to Muscle Fitness negotiating refund with consumer and paying consumer.  Matter has been resolved.

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#1 Author of original report

Update - Close

AUTHOR: - ()

POSTED: Saturday, November 05, 2016

This report that I filed has since been resolved with Mind to Muscle Fitness.  A refund was negotiated and collected from Mind to Muscle Fitness to consumer.  Please close report.

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