- Report: #1089574
Report - Rebuttal - Arbitrate
Complaint Review: Miva Merchant, Inc.
Miva Merchant, Inc.San Diego, California USA
Miva Merchant, Inc. Miva Merchant Miva Merchant Steals Customers from Hosting Partners San Diego California
*REBUTTAL Owner of company: This is an odd use of Rip Off Report
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I have been a Miva Merchant reseller and hosting partner of over 15 years. As a Miva partner we are issued licenses from Miva which we pay for and the cost of which is included in our customer's hosting fees.
About 18 months ago they started raising their license fees at an alarming rate, about 300% in several steps over about 1 year. This caused many of our hosting and web design customers to seek other solutions costing us a lot of lost business. Customers were very upset over the increases.
After dealing with all that, we starting having to absorb much of these increases ourselves eating into our profits just to keep customers who were protesting the price increases from walking away. Afterall they are our customer and although we explained what Miva was doing we ultimately got blamed becuase they were doing business with us and we recommended Miva to them. [continued below]....
Today, I discovered the ultimate insult! A customer asked me to help them with some updates. I logged into their Miva administration panel and I found a BIG message filling most of the window telling MY Customer which I originally sold, developed, and supported over many years that is they leave my hosting and swith to their hosting Miva will give them FREE hosting until 2014. Talk about corporate greed, biting the hand that feeds them and tryin to cut their partners out of the picture.
I have been in the hosting business since there was an Internet and never experienced anything like this in over 20 years. I will contact my customers that are still using Miva and encourage them to get them to leave Miva for another solution we have started to use.
People should keep in mind that if Miva will try to seal their partner's customers, imagine what they may eventually do to their stolen end users down the road.
This report was posted on Ripoff Report on 10/04/2013 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Miva-Merchant-Inc/San-Diego-California-92112/Miva-Merchant-Inc-Miva-Merchant-Miva-Merchant-Steals-Customers-from-Hosting-Partners-Sa-1089574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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