- Report: #1119816
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Complaint Review: M'lady Nissan
M'lady Nissan5656 NW highway crystal lake, Illinois USA
M'lady Nissan Beware of giving them access to your credit score! crystal lake Illinois
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Holy cow guys. Where do I even start. BTW I am writing this review based on MY experience there. OK so I found this great car online and decided to go take a look and a test drive. We chatted with the sales associate and manager if used car sales and couldnt agree on a price. No big deal, it happens everyday. So they kept calling us asking to purchase the car so finally we said well if we can get it for this certain price, then YES we will go over there and buy it right away. They finally said ok that price is reasonable lets sit down and make a deal.
So we get in there 2 days later, speak to the same guy we had talked to on the phone, but then when we say ok so this was the agreed price, is that still om the table? He says, oh upon further review we decided can't make that deal but we are prepared to sell it to you for the price we're asking for. I'm slightly irritated at this point because I felt that they said yes to our price initially just to get us in there where they had NO intension of even negotiating. So we said thanks for your time but no way.
The next day I get called by another associate asking if they can make another deal, i say no because of the switch-a-roo that went downt the night before. He then says the origional guy wants to talk to me. I say ok since i didnt see the harm. The guy gets on the phone, tells me that I should have taken the car and says, "Well I'll tell you for sure you WILL NOT find another car like this so you're better off just taking the deal." I politely tell him that I don't think thats necessarily true since barely used cars pop up every few weeks. By the way., the WHOLE time he is cutting me off while I'm trying to be nice and say thanks for your time though, good luck, blah blah blah.
So at the end, he says, " I want you to understand that the deal you're hoping for isn't going to happen. You know that right?" then he says "so you're not going to buy the car? thats it?" I say not I'm sorry. Then he says "OK fine." and HANGS UP ON ME!!! Are you serious?!?!?! How can a place of business allow associates to talk to potential customers like that?! So I immediately called back and asked to speak to a manager. I told him that was a horrible way to conduct busniess and I hope he doesn't allow his associates to treat customers and I would like it addressed. He says he'll talk to him, blah blah blah. He probably never did and let it go, i dont know. But I didnt get a call back.
AND one of the other horrible things is that while we were negotiating initially, he asked to check my credit scores for potential financing reasons but ASSURED me that it was a soft credit check and that it would NOT affect my credit score or show up on the inquiries. Well, 3 days later I get an alert on my email that there was a hard inquiry that took my credit score down 3 points. I look and IT WAS FREAKING M'LADY NISSAN!!!! I'm going to call about it today and demand it be addressed but seriously WHAT THE HECK!!!!
I cannot believe they are in business with actions and employees like this! What a horrible way to treat people looking into doing business with you! AVOID THIS DEALER AT ALL COSTS!!!!! I was willing to look passed the associate being so rude and hanging up on me but this was the last straw and now I am going to make SURE I tell everyone I know NEVER to go to this dealership again! I wish they saw these reviews and gave an explanation.
This report was posted on Ripoff Report on 01/31/2014 07:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mlady-Nissan/crystal-lake-Illinois-60014/Mlady-Nissan-Beware-of-giving-them-access-to-your-credit-score-crystal-lake-Illinois-1119816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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