• Report: #957366

Complaint Review: mobile device protection

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  • Submitted: Fri, October 19, 2012
  • Updated: Fri, October 19, 2012

  • Reported By: Addy — Orange New Jersey United States of America
mobile device protection
Boca, Florida United States of America

mobile device protection Total Ripoff Boca, Florida

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I just purchase a Samsung Galaxy S II phone on Oct 5, 2012. The same day I added the yearly protected plan I dropped my phone taking it out of the carrying case. At first I was able to see half of the screen.  This morning the screen went completely blank.

Oct 18, 2012 I filed a complaint to receive a replacement phone and the company told me that I activated my phone on october 3rd and I requested protection on Oct 17th.  I have to wait 30 days before I can file a complaint.  The customer service in phone told me it would be effected immediately. That was a lie.   The told me they cancelled my account and I will get a full refund.

I called T-mobile and luckily I was able to add the monthly protection plan on time. He said wait 3 - 4 days before I submit a claim and they will send you a replacement the next day. 

This report was posted on Ripoff Report on 10/19/2012 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/mobile-device-protection/Boca-Florida-/mobile-device-protection-Total-Ripoff-Boca-Florida-957366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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