- Report: #1068782
Report - Rebuttal - Arbitrate
Complaint Review: Moctezuma
Moctezuma6917 JENSEN DR HOUSTON , Texas USA
Moctezuma Ruben and Jose Tello Appliance Rip Off Artists HOUSTON Texas
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Bought a fridge that didn't work. They came and messed around with it and it started working. It stunk... I mean it really had an odor that made everything in it stink!!! So after a week of calling, they agreed to come back and trade it out. The fridge they brought to replace it was an antique. It had similar qualities as the one we purchased but had been rode hard! It leaked water constantly from the water dispenser. They came back and fixed that. Then we realized that while it was making ice, somewhere during the day it was defrosting and refreezing. So water would leak down the freezer and freeze in sheets. They came out two more times to fix it. It doesn't leak defrosted ice anymore, but you have to fit everything into the ice bucket because the rest of the fridge doesn't freeze anything. In fact, it is warmer than the fridge side. We have called repeatedly. They refuse to refund our money. They don't have another fridge like this antique one or the old fish smelling one so they offered us the old style non icemaker/water dispensing top and bottom fridge. We've already stepped down. These guys are shysters.
This report was posted on Ripoff Report on 07/20/2013 08:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Moctezuma/HOUSTON-Texas-77093/Moctezuma-Ruben-and-Jose-Tello-Appliance-Rip-Off-Artists-HOUSTON-Texas-1068782. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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