• Report: #877081

Complaint Review: Mojo Video Marketing

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  • Submitted: Wed, May 02, 2012
  • Updated: Tue, June 05, 2012

  • Reported By: mojoripoff2012 — mesa Arizona United States of America
Mojo Video Marketing
3131 Camelback Rd Phoenix, Arizona United States of America

Mojo Video Marketing Company talks about building relationships with clients, when all they want to do is take their clients money. Promising clients a product/service by a certain deadline, and not having the resources, Phoenix, Arizona

*REBUTTAL Owner of company: Mojo Video Marketing - The Truth be Told

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This company sells an automated, video email marketing platform, and also sells a "high end" product ; where their team creates a automated selling webinar online. 

First problem is, they over promise, and under deliver to their clients. This includes deadlines on when the project can be completed. Having an over abundance of these projects, and limited employees, stretches deadlines and the promises they make to clients. 

They emphasize internet marketing, using video, and building relationships with clients, but they cut hours and no longer have an "internet marketer" working in the office. 

The "Marketers of the year" make over promising sales of webinars, and put all the weight of the projects on a very small group of under paid, over worked, college-type kids, who take unpaid internships, and are over-promised money and positions within the company themselves. [continued below]....
..... 

In addition, they sold software that did not work for the clients half the time. The owners were aware the software had many "bugs," continued to sell the software to clients, knowing this, and did not take proper initiative to fix the bugs in the software. This caused an uproar in the support area of the company, with unsatisfied clients, and pro-active problem solutions by staff; which included "BSing" the client until they realized we needed to talk to the programmer to fix the errors, which I'm sure is still in process to get fixed. 

Overall, the owners just sell a product/service to willing buyers who are over promised the success of the product/service, and how much money it will bring them and their business, when they are left with unanswered questions.

This report was posted on Ripoff Report on 05/02/2012 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mojo-Video-Marketing/Phoenix-Arizona-/Mojo-Video-Marketing-Company-talks-about-building-relationships-with-clients-when-all-th-877081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Mojo Video Marketing - The Truth be Told

AUTHOR: Mojo Video Marketing - (United States of America)

Mojo Video Marketing has grown rapidly since it started in February 2009.  Recently, Mojo was the recipient of the Phoenix Business Journal's Marketer of the Year Award. Businesses around the world have chosen Mojo because of our ability to help customers communicate their story, build relationships, and follow-up with prospects and leads. We have many success stories from happy clients. Please see our main website and click on "success stories' on the top navigation bar.

Our goal is to ensure an enjoyable and successful customer experience for all our clients. In order to achieve this, Mojo Video Marketing has a dedicated team of in-house support professionals. These include marketing, customer service, technical support, video editors, videographers, and campaign managers who all work tirelessly to meet and exceed our customers' goals.

Our software, the Mojo Matrix, allows businesses to send video emails and video text messages. In addition, our clients are given membership to our e-learning sites to learn how to market themselves both online and offline, therefore adding value to their video marketing campaigns. We are continually adding new features to our products and additional trainings, therefore it is impossible to be "bug free" at all times.

Mojo's dedicated team of support staff is on call around the clock to assist with any and all questions that may arise. We are constantly working to improve all areas of the customer experience from software education, to marketing and campaign servicing, to ensure the most successful outcomes for each and every business.

If, after reading this, you have any concerns. we encourage you to try us out for yourself. We'd like to offer you our Video Marketing Expert Series, high level video marketing training, with our compliments. Here's the 3 step process for gaining access to our free training:

Step 1: Go to http://videomarketingexpertseries.com
Step 2: Opt-in for the newsletter
Step 3: Respond to the first email with your contact information, a description of your business (so we can find the absolute best training based on your niche), and insert the following code phrase into your email: "Time4MOJO"

In addition, please call our offices if you have any questions: 480 339 4300

Thank you for your consideration and we look forward to speaking with you soon.
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