- Report: #877081
Report - Rebuttal - Arbitrate
Complaint Review: Mojo Video Marketing
Mojo Video Marketing3131 Camelback Rd Phoenix, Arizona United States of America
Mojo Video Marketing Company talks about building relationships with clients, when all they want to do is take their clients money. Promising clients a product/service by a certain deadline, and not having the resources, Phoenix, Arizona
*REBUTTAL Owner of company: Mojo Video Marketing - The Truth be Told
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First problem is, they over promise, and under deliver to their clients. This includes deadlines on when the project can be completed. Having an over abundance of these projects, and limited employees, stretches deadlines and the promises they make to clients.
They emphasize internet marketing, using video, and building relationships with clients, but they cut hours and no longer have an "internet marketer" working in the office.
The "Marketers of the year" make over promising sales of webinars, and put all the weight of the projects on a very small group of under paid, over worked, college-type kids, who take unpaid internships, and are over-promised money and positions within the company themselves. [continued below]....
In addition, they sold software that did not work for the clients half the time. The owners were aware the software had many "bugs," continued to sell the software to clients, knowing this, and did not take proper initiative to fix the bugs in the software. This caused an uproar in the support area of the company, with unsatisfied clients, and pro-active problem solutions by staff; which included "BSing" the client until they realized we needed to talk to the programmer to fix the errors, which I'm sure is still in process to get fixed.
Overall, the owners just sell a product/service to willing buyers who are over promised the success of the product/service, and how much money it will bring them and their business, when they are left with unanswered questions.
This report was posted on Ripoff Report on 05/02/2012 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mojo-Video-Marketing/Phoenix-Arizona-/Mojo-Video-Marketing-Company-talks-about-building-relationships-with-clients-when-all-th-877081. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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