This company sells an automated, video email marketing platform, and also sells a "high end" product ; where their team creates a automated selling webinar online.
First problem is, they over promise, and under deliver to their clients. This includes deadlines on when the project can be completed. Having an over abundance of these projects, and limited employees, stretches deadlines and the promises they make to clients.
They emphasize internet marketing, using video, and building relationships with clients, but they cut hours and no longer have an "internet marketer" working in the office.
The "Marketers of the year" make over promising sales of webinars, and put all the weight of the projects on a very small group of under paid, over worked, college-type kids, who take unpaid internships, and are over-promised money and positions within the company themselves. [continued below]....
In addition, they sold software that did not work for the clients half the time. The owners were aware the software had many "bugs," continued to sell the software to clients, knowing this, and did not take proper initiative to fix the bugs in the software. This caused an uproar in the support area of the company, with unsatisfied clients, and pro-active problem solutions by staff; which included "BSing" the client until they realized we needed to talk to the programmer to fix the errors, which I'm sure is still in process to get fixed.
Overall, the owners just sell a product/service to willing buyers who are over promised the success of the product/service, and how much money it will bring them and their business, when they are left with unanswered questions.