• Report: #1141449

Complaint Review: Molly Maid Of West Boca

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  • Submitted: Thu, April 24, 2014
  • Updated: Thu, May 08, 2014

  • Reported By: Maria — Boynton beach Florida
Molly Maid Of West Boca
1120 Holland Drive Suite 13 Boca Raton, Florida USA

Molly Maid Of West Boca DISASTER OF A CLEANING SERVICE LEFT BEHIND BROKEN BLINDS SCRATCHED ROMAN TUB AND A VERY UNCLEAN HOME FOR $150 PLUS $150 IN DAMAGES Boca Raton Florida

*REBUTTAL Owner of company: Clarification on company serviced by the customer

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We hired Mollymaids for a first time cleaning and estimate for a revolving service. We live in a two year old condo so the concierge held the key for the so called cleaning service, wrecking crew would be more apt of a name. Upon returning home we found our condo in a shambles with the bedroom blinds smashed laying in pieces, our roman tub scraped and scratched and nothing was clean, it was unbelievable!!! Calling Ginger at there office was a complete waste of time she tried to insinuate we hired cleaners so we could get our broken blinds payed for (how ridiculous) Buyer Beware of this local franchise of Mollymaids, I wouldn't recommend them if they were the last cleaning service on earth!!! Our experience in Fort Lauderdale with a different franchise was completely different hence when we moved this motivated us to contact the same national company expecting the same results. IF YOU WANT YOUR HOME LEFT UNCLEANED BROKEN FURNITURE AND A COMPANY TELLING YOU THATS JUST THE WAY IT IS THEN CONTACT THIS OUTFIT!!! It cost us over $250 and a unclean home multiple trips to Home Depot to custom order blinds, a repair man to fix the tub and there response is ITS YOUR FAULT WEVE BEEN FULLY PAID AND THATS IT WOW!!! This is the only complaint I've ever filed online but it needs to be done to make good people aware before they throw there money away on this unprofessional outfit.


This report was posted on Ripoff Report on 04/24/2014 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Molly-Maid-Of-West-Boca/Boca-Raton-Florida-33487/Molly-Maid-Of-West-Boca-DISASTER-OF-A-CLEANING-SERVICE-LEFT-BEHIND-BROKEN-BLINDS-SCRATCHE-1141449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Clarification on company serviced by the customer

AUTHOR: Molly Maid - ()

Maria…

Thank you for sharing your feedback about your recent Molly Maid cleaning on this site, and making Molly Maid, Inc. aware of your concerns and disappointing experience. Upon further review, it appears you actually received service from another location: MOLLY MAID of Coastal Boca Raton and South Wellington, not Molly Maid of West Boca. Our support team has been in contact with the franchise location who performed your service and we are sorry to hear you were not able to find a positive outcome. We invite you to please contact us directly at molly@mollymaid.com with some additional information on the cleaning service as we understand the home service professionals were given a generous tip so we would like to follow up. Again, we are sorry to hear we let you down.

Sincerely,

The Molly Maid, Inc. Headquarters Team

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