• Report: #824301

Complaint Review: momentum payment systems

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  • Submitted: Tue, January 17, 2012
  • Updated: Fri, August 03, 2012

  • Reported By: Dolfan — California United States of America
momentum payment systems
2001 Northpark dr Kingwood, Texas United States of America

momentum payment systems Encore Deceptive business practices Kingwood, Texas

*UPDATE Employee: This isn't resolved.

*UPDATE Employee: Momentum is a good company to work for

*UPDATE Employee: Follow Up

*UPDATE Employee: OUR CUSTOMER SERVICE COMMITMENT

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This company recruits people to go to businesses to sale them on their credit card services. I worked for this company for 4 months. In that time I was required to prospect my own leads (which is what any good salesman, worth his salt, should do) and turn them in to your sales leader. And they agreed to set appointments at 3 to 5 per day (through their web site and 800# line) for me. This at first worked fine but quickly turned for the worst. I was sent out on false calls and even when I new they were false (a customer named Fiber Mcgee!?!), they still insisted that I go. Soon the leads dropped to 3-5 per week. And I found that when I turned in my personal developed leads their in-house sales team was calling them to steal my sale. The in-house sales team was also calling my no-shows on my leads trying to get the sale. To the point when I do my follow-up, people were telling me to quit harrassing them. I was flabbergasted at first, til a potential client explained to me they've had several different people call them over the course of a few days.  My final straw came when I signed a large account. The person at home office that schedules the set-up and answers any issues remaining, was to call my client between a certain time frame, due to the clients work schedule. She repeatedly called him outside that time frame and then called me and said he keeps hanging up on her. I talked to the client calmed him down. I called her and asked her if she was intentionally trying to lose the sale. She apologized and said she'll try him again. She then called me after about 2 weeks and said that he had cancelled. I told her that is ridiculous, I just got off the phone with him and confirmed that 1 of three locations has already been installed and up and running.  She said that was not so. And that without her being able to talk to him that there's no way I can get paid my commission.  I then tried to reach a higher up in the home office to discuss this issue and I was told my services were no longer required and was hung up on. When I tried to call back my number was blocked. So beware if you're looking for work. Don't go here.   

This report was posted on Ripoff Report on 01/17/2012 10:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/momentum-payment-systems/Kingwood-Texas-77339/momentum-payment-systems-Encore-Deceptive-business-practices-Kingwood-Texas-824301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

This isn't resolved.

AUTHOR: Jonathan Wesley - ()

This isn't resolved at all. I want the original post owner to post that it is resolved. Your not going to post right after it and say its cleared up. thats BAD business practice what you did to him.

 

Jonathan 

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#2 UPDATE Employee

Momentum is a good company to work for

AUTHOR: John - (United States of America)

Contrary to what you have stated in your complaint..... I also hold the same position you held with Momentum and have had nothing but good relations with the company. The management is superb and I have had nothing but great luck with the people there. Yes the marketing appointments are not always the greatest because they come from business lists. I have been with the company for 2 years and will be with them for a long time to come. When it comes to sales positions this company gives you a ton of freedom and works with you to help you succeed. I have had sales positions in the past where I have been required to call at predetermined times and pretty much treated like a child. Momentum is a great company to work for and obviously is not for everyone. You have to be independent and able to work on your own. If you are willing to put in the time and effort, Momentum is a great place to work.
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#3 UPDATE Employee

Follow Up

AUTHOR: Momentum payment systems - (U.S.A.)

As a follow up to our prior post, we have not received any calls or responses from any of the specific customers and/or independent sales representatives on this complaint. We are considering this issue resolved but if you have any questions or concerns we ask you to please contact our Customer Resolution Team by calling us directly at 888-469-0312 or cs@momentumpayments.com.
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#4 UPDATE Employee

OUR CUSTOMER SERVICE COMMITMENT

AUTHOR: Momentum payment systems - (U.S.A.)

Momentum Payment Systems takes pride in providing excellent customer service and an ethical sales approach.  We strive for complete customer satisfaction in our day-to-day interactions and in our overall customer relationships.  We provide services for tens of thousands of relationships every day and although we try, some of our customers are not completely satisfied with every decision.
 
We are committed, however, to working with our customers and all independent sales representatives to resolve any and all concerns. We cannot, however, address issues that are not brought to our attention. Anonymous blogs and comments on the internet are difficult to address due to the lack of information and the indirect communication style employed. Therefore, if you have any questions or concerns we ask you to please contact our Customer Resolution Team and allow us an opportunity to address your issues by calling us directly at 888-469-0312 or cs@momentumpayments.com.
 
Please help us improve our communication on all levels by calling us immediately if you have any concerns whatsoever. If you have already tried to address your concerns and did not get the result you had hoped for, please call us ONE more time. OUR COMMITMENT to you is to LISTEN to you and make every effort to favorably resolve your situation, whether you are a merchant or an independent sales representative. Your concerns are OUR concerns. 
   
Momentum Payment Systems
Executive Management Team
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