• Report: #954358

Complaint Review: mometrix LLC

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  • Submitted: Fri, October 12, 2012
  • Updated: Mon, October 15, 2012

  • Reported By: WV RN 1124 — Fairmont West Virginia United States of America
mometrix LLC
Internet United States of America

mometrix LLC Purchasing Study guides from Mometrix is a scam and a joke Internet

*UPDATE Employee: Happy To Make Things Right

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Studying for the CHPN Exams are tough. When i searched the Internet for Study Guides I came across Mometrix, LLC promising a study guide that could make the CHPN test easy and passable. i ordered this study guide which was over 48.00.   I waited 6 weeks for the guide and finally called to find out why it had not been sent.

The company told me it had been sent out 3 days later on 5-23-12, I explained that it was never received. She then stated to me she could supply me with an online copy. I then explained that i do not always have access to a computer and would like the book as i ordered.

Needless to say, they never sent the hard copy and never sent an online copy either. So i just wasted 48.00. Since then I have tried to contact them to get the hard copy and they have ignored all my e-mails and phone calls. How can i get what I paid for? My test is in November 2012. This is ridiculous !! I guess the better business bureau will be my next step.

This report was posted on Ripoff Report on 10/12/2012 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/mometrix-LLC/internet/mometrix-LLC-Purchasing-Study-guides-from-Mometrix-is-a-scam-and-a-joke-Internet-954358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Happy To Make Things Right

AUTHOR: Mometrix - (USA)

Dear WV RN 1124,

We sincerely apologize for the delay in your receiving our product.

Generally we ship products on the next business day after the order has been placed. There is a possibility that your package was somehow routed to the wrong location. If you will contact our customer care team, we will be happy to send your product promptly upon confirmation of order placement. You can email us at support@mometrix.com or give us a call at 800-673-8175.

Please contact us promptly to insure you are able to start utilizing the materials as soon as possible. I will note that our study materials are designed to maximize the effectiveness of your study time, so two or three weeks of disciplined use of our products will pay big dividends on your exam.

Thank you for your order and we look forward to hearing from you soon.

Sincerely,

Mometrix
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