- Report: #1054042
Report - Rebuttal - Arbitrate
Complaint Review: Monarch Dental
Monarch DentalFM 731 Burleson, Texas USA
Monarch Dental Poorly fitting denture and partial, won't replace or repair satisfactorally Burleson Texas
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My husband had numerous teeth pulled, a full denture upper, and a partial lower, just over a year ago. After he got them, he made repeated attempts to have them fitted properly. He was told numerous explanations, but they never really fixed them. It was said that it would take about a year for his gums to fully heal, and they would do a "soft fitting" on the top for now. Every time it seems he would have to see a different person. and about 1/2 the time it made them fit worse, but when it did get better, it never lasted long.
When he complained that the bottom was unusable, because it comes loose and stabs him in the jaw with a sharp piece of metal whenever he tries to eat with them, he was told he'd have to get used to it, or that he must have bent it himself. Also, the lower has never lined up correctly with the upper. The top should have lips around the gums, but there is almost no lip in the back, and it was made before the lower was in, so there was no way to correctly fit them together. Now that it's been over a year, how can he get correctly fitting dentures, instead of these practically worthless things that were VERY expensive.
After complaining at their website, they did try to help us, but we are still very dissapointed and dissatisfied in the service we have received. The second dentist there tried making some adjustments that made the bottom better, but said the problem with the top was due to his "lack of bone structure, so he wouldn't be able to get a deeper lip" on the outside.
Then she started trimming more off the lip on the upper dentures, even though my husband came right out and told her that he didn't want her to do that. She just kinda sighed and kept on grinding on them. Then she gave them back and said that down the line we should consider some implants for the dentures, and he said he was not going to spend any more money here. She actually made the top fit worse, since there is now less lip to hold onto his gums.
I guess the big dissapointment is that we were never told before paying to have all that work done, that he would probably be dissapointed in the results, due to his bone structure. We feel that Monarch Dental misrepresented the results we could expect for the amount of money we paid. And we absolutely cannot see why we should throw more money at the problem, since he has not been satisfied with the results we got for the money we spent.
This is not the way a complaining customer should be treated, and now he's not ever going to let anyone touch the dentures he has for fear of them making it worse. She also said something about doing a hard reline, but didn't seem to think it would make it any better. I can't believe in this day and age, a person can't get decent dentures, at least not from Monarch Dental.
We are sorry we ever got talked into doing all this work with Monarch.
This report was posted on Ripoff Report on 05/26/2013 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monarch-Dental/Burleson-Texas-76028/Monarch-Dental-Poorly-fitting-denture-and-partial-wont-replace-or-repair-satisfactoral-1054042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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