- Report: #1099331
Report - Rebuttal - Arbitrate
Complaint Review: Money Plus Saver
Money Plus Saver8605 Santa Monica Blvd. #36370 Los Angeles, California USA
Money Plus Saver Money Plus Savor took money out of my account without authorization. I was simply browsing for a possible loan Los Angeles California
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I was simply browsingseveral days ago to see if I could get a possible loan and decided to exit out once I seen something about an $89 dollar optional "member service" or "membership order" for Money Saver Plus. I never gave them my account number/authorized anything at all. I found out today money saver plus took $89.00 out of my checking account yesterday 11/13/12, when I never "ordered" anything from them.
They say they will "cancel future charges, but must fill out a cancellation and refund form and send a copy of my bank account statement via fax or mail, showing their 89.00 charge". This is a scam! This company must be reported and eventuallly shut down.
Their so-called refund policy states "a full refund of your processing fee $89.00 will be made if a request is received within five days after the date that you receive your bank statement showing the processing fee of $89.00 being debited from your bank account." Then it continues by stating, " We will request a copy of your bank statement showing the deducted funds and bank statement date. Please allow up to thirty (30) days for any qualifying refund to be returned from the date we verify in our system that your payment was received by us".
Then it says, "No refund will be given for requests made beyond 5 days after the receipt of your bank statement or if you have received and actvated your membership." This is absolutely rediculous and wrong; they debited my account when I didn't authorize them to do so. I never joined their so-called "membership" and when I called them to demand a refund as nice as I could be, they were very rude and would not let me speak to a supervisor.
I called twice and the first time I was hung up on and the second time- same thing, same lies, and no supervisor to talk to. This company needs to be reported to the BBB as they are taking advantage of people by finding out their information somehow, so they can sell it to third parties. Please somebody do something about this company. I am also filing an afidavit with my bank as soon as possible, however, this scam doesn't need to happen again to anyone else.
This report was posted on Ripoff Report on 11/14/2013 01:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Money-Plus-Saver/Los-Angeles-California-90069/Money-Plus-Saver-Money-Plus-Savor-took-money-out-of-my-account-without-authorization-I-w-1099331. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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