This is THE worst company I have ever dealt with in my life.
After paying them thousands of dollars over many years and telling them over and over, NEVER to cancel ANY of our domains, we had a clear understanding. Then one year Outlook delivered their renewal reminder to my Spam box and I never saw them.
By chance I was in my Moniker account a couple of days after those names were due for renewal. However during the supposed "grace period" as described in their contract, my names were NOT VISABLE in my account! If they were I most certainly would have renewed them. Instead my predicament was hidden. Just by chance I found out one domain (WHICH WAS OUR ACTIVE BUSINESS DOMAIN which we had to pay thousands for to get back!) was now registered to someone else in the whois! At this time the grace period they promise in their contract JUST STARTED. Meanwhile the name had already been sold.
I immediately contacted their support and begged them to stop the transfer. Instead they did nothing except tie it up, in plain breach of their contract. About a week or two went by and the new owner gained full control. They never paid me a penny (again in breach of their contract), They then sold my most valuable domains (many I bought about 12 years ago). I had been paying them for renewals for years and they have earned thousands from our renewals. They fully breached their contract since it plainly says they won't do this and they'd never sell a name during their grace period, if you email their support during that time (which I have proof I did).
This is also in plain violation of ICANN policy, so owners don't loose names like this! The contract also says they'd park a warning page on the domain as a final attempt to give the rightful owner one more reminder. Afterall, this is what a grace period was meant for. That too was never done. Instead of making me aware -- they actually hid my situation from me!!!! That is especially disappointing when we were customers for so many years and had a verbal agreement, NEVER to cancel any of our names! We had that agreement with several of their employees and both owners.
We then sought legal action against them. However, according to their contract they limit damages to the cost of the registration! So although I would win a breach of contract case against them and I lost names that might have been worth a $100,000, the most I could win in court is the cost of renewals!
So here you have a company that hides domains that are in the grace period and sells them! They pocket the money and worst case, they'd owe you the cost of renewals on them, if you take them to court and spend thousands! So they have a great legal scam going! And to this day, they have never even apologized. Instead they were incredibly rude on top of it.
I kept trying to ask, "On what day did you lose control of my domain?". I at least felt they owed me that information after having names with them for about 6 years. They never answered me, cause of course it would prove they sold them during my grace period! Their contract and ads are full of lies plain and simple. I could go on and on how they don't respect ICANN rules either.
Please boycott these #@*?
Squaw Valley, California