• Report: #1113442

Complaint Review: Monitronics

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  • Submitted: Mon, January 06, 2014
  • Updated: Mon, January 06, 2014

  • Reported By: Jeffryking96 — Hammond Indiana
Monitronics
PO BOX 814530 Dallas, Texas USA

Monitronics Slamming, won't cancel service, won't send final bill, continues to charge Dallas Texas

*UPDATE Employee: Monitronics Cares

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We called monitronics in July of 2013 and informed them that we were canceling our service. We requested a final bill no final bill has been received as of January 6,2014. Only monthly statements. The companies intentions are to continue to pile on monthly fees until they are exceedingly high. The representative confirmed the conversation that my wife and the representative she spoke to in July had and that there was a request to cancel service. We have since still been billed. And today they are trying to force us to pay for the services we requested to cancel in July. We don't use them and have since July gone to another company......


This report was posted on Ripoff Report on 01/06/2014 07:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monitronics/Dallas-Texas-75381/Monitronics-Slamming-wont-cancel-service-wont-send-final-bill-continues-to-charge-Da-1113442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Monitronics Cares

AUTHOR: Monitronics Cares - ()

Hello!

 

Thank you for your feedback regarding your experience and your concern with canceling your service.  We truly value you as a customer and are concerned about your request to cancel.  We're sorry to learn of your recent experience as it is not indicative of the standards we try to achieve.  

 

Please contact the Executive Response Team. We would like the chance to review your account and address all of your concerns and questios.  We are here Monday through Thursday 8:00 a.m. to 7:00 p.m., CST and Fridays from 8:00 a.m. to 5:00 p.m., CST.  We are closed Saturdays and Sundays.

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