• Report: #720957

Complaint Review: Monroe Muffler And Brake Service

  • Submitted: Fri, April 22, 2011
  • Updated: Sun, April 24, 2011

  • Reported By: HockingCounty — Hocking County, Ohio United States of America
Monroe Muffler And Brake Service
930 n. Memorial Drive Lancaster, Ohio United States of America

Monroe Muffler And Brake Service Inspection cited problems found to be false at a subsequent independent inspection Lancaster, Ohio

*Consumer Comment: oil change,and a front end alignment

*Consumer Comment: oil change, and an alignment

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Two weeks ago I requested from Monroe Shocks And Brakes in Lancaster, Ohio an oil change and front-end alignment. I received the oil change and was told that the alignment could not be done due to a bad idler arm and bad wheel bearings.

Today I requested a second opinion from a local shop and was informed that the idler arm was slightly loose and that the wheel bearings were as tight as they could be -- nothing wrong with them and nothing that would prevent an alignment. Additionally, the service personnel at the second station were taken aback at the quoted prices given to make these repairs at the Monroe shop.

I called Monroe and informed them of this discrepancy and and received nothing but defensive posturing from the manager. I believe selling me unnecessary work was the aim of the shop's evaluation of my vehicle's front end.

I will never recommend Monroe for any kind of work in the future. Too, I will educate others of this practice, as well.

This report was posted on Ripoff Report on 04/22/2011 03:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Monroe-Muffler-And-Brake-Service/Lancaster-Ohio-/Monroe-Muffler-And-Brake-Service-Inspection-cited-problems-found-to-be-false-at-a-subsequ-720957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

oil change,and a front end alignment

AUTHOR: thom - (USA)

why did you request a front end alignment?
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#2 Consumer Comment

oil change, and an alignment

AUTHOR: thom - (USA)

I have a few questions,if you dont mind.

what is the year,make and model of the car?

why did you request a front end alignment?
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