• Report: #1134673

Complaint Review: Monster Cable Products, Inc

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sat, March 29, 2014
  • Updated: Fri, April 25, 2014

  • Reported By: Brian — White Hall Maryland
Monster Cable Products, Inc
455 Valley Drive Brisbane, California USA

Monster Cable Products, Inc False Product Representation and Advertisement Brisbane California

*Consumer Comment: My guess would be that this "HexMesh jacket" is merely cosmetic and has NO function whatsoever in the sound quality of the cable...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Monster Product Subwoofer Cable M850 SW-20 is not as advertised.  The Product Cable does not have the HexMesh Jacket feature as advertised on their Own Website, External Merchant Sites and on the Product Packaging.

Problem Date: 3-28-2014

Purchase Date: 3-25-2014

Model Number: Monster M850 SW-20 M Series

Order Number: Amazon 105-1883747-0049014

 

I ordered Monster Cable M850 SW-20 from Amazon's merchant TopGoods.  When the package arrived, I did not open it until needed.  On the 28th, I opened the package to use it to connect my subwoofer to my home theater system.  When I opened the package, I immediately noticed it did not have the HexMesh Jacket, it was just coated in Rubber.  I expected the HexMesh Jacket, I own the 12' version of this cable it it Does have the Jacket.  The Amazon website illustrates the Jacket when you roll over image to enlarge it and if you scroll down to product description it is clearly labelled and illustrated.  If you visit mosterproducts.com and navigate Home Theater-> Cables-> Audio Cables-> Subwoofer Cables then click on 2nd tab labeled M-Series you will see the Product M850 SW-20 (unable to copy or link in FireFox).  Observe the product, it has the Wire Mesh.  Click Details and you will see it labeled and illustrated.

 

I tried to find a number for Monster Products, Inc.  I was unable to find one on their site.  I emailed customer service.  Here is what I emailed:

I just received my m850 SW-20 M-Series Cable.  It does not have a wire mesh surrounding it.  I also own the m850 SW-12 M-Series and it Does have the outer wire mesh.

I just read reviews at Amazon and some people get the wire mesh and others dont.  What is going on here?  I am disappointed.

Did I get a lesser product and should I return it?

Brian D.

 

I searched again and was able to locate a Customer Service number for Monster.  I called 1-877-800-8989 and spoke to a young man.  I explained the situation, I had to explain it several times.  After waiting while he researched it, he informed me that the cable Was supposed to have the Wire Mesh.

 

I called Amazon, and of course, they were Great.  I explained the situation, they apologized for the inconvenience and refunded my money as well as issued a paid shipping label.  I then went to reviews and left an unfair negative review of the Seller.

 

That evening, I received an email response from Monster Support.  It read:

Hello, the M850 SW-20 does not have a HexMesh Jacket.  The mesh had to be removed on the newer versions to be certified by UL for in-wall use. If you have any further questions, please contact Customer Service toll free at 877-800-8989 (Monday-Friday, 7:00am-5:30pm PST) with your inquiry.

Monsterously!!!

Customer Support

Monster Inc

monsterproducts.com

 

Today, after mulling it over, I left a negative review at their site for this product.  It read:

This product is not as advertised.  Websites, Packaging, including Monster's own Site, show this package with a HexMesh Jacket.  My product arrived without one.  I called Monster Support, the kid on the phone informed me it should have the Jacket.  I also emailed Monster with the same inquiry.  I returned the product through Amazon.  A day too late, I get this email -- Email Printed Above -- .  This is extremely frustrating and disappointing.  Monster Staff can't get it right.  Again, the Websites that sell these cables show the product with the HexMesh Jacket, still... including your own Site.  The product packaging still shows the jacket.  This is false Product Representation and False Advertising.  Like many others, I wanted the Product shown, with the HexMesh Jacket.

Anywhere I can post reviews of this product, I will inform potential buyers of the Cable change, the false representation not only on Websites, but also on the Product Packaging!!!!!!

 

I found it intersting when I submitted my review, I got this message-

Thank you for submitting your review.  We will process your review.  Accepted reviews will be posted in 3-5 business days.

 

Somehow I don't think my review will be accepted or posted.  I did also write a BBB report.  I copy and sent it to their customer support.  In that report, I was asked what I wanted as an outcome.  I answered I want the cable represented with the features I wanted and also that they Change their website, the product packaging and info to Merchants.  Be nice if they also lowered the price of the product, afterall, it has less materials and less manufacturing steps.

 

I have my emails if needed.  I have not received any from them, but if I do- I will have those also.

 

Might ask why I am going through so much effort by contacting the BBB, you and possibly others.  I read down through the Amazon reviews, people observed or complained about the missing Jacket, but to my eye- they did nothing else.  Roll over.  I spent $50 on a cable.  A 20' cable.  To me, that is a lot of money.  You can get a lesser cord for a fraction of the cost.  I have worked hard to slowly build my Home Theater system, a set up that I am proud of, enjoy and use everyday.  I read this cable can make a lot of difference with your Subwoofer and its sound.  I bit.  I wanted to ensure I was getting every last drop of quality out my family's Entertainment System.  I loosened the wallet and made the purchase.  I purchased what I wanted.  I did not get what I paid for nor what I wanted and was presented to me.  I got a lessor product.  It is a lessor product- it is missing a feature that was advertised and that I wanted... a feature I paid for.  The company has altered the product, but not its claims.  That angers me.  And I want them to know that.


This report was posted on Ripoff Report on 03/29/2014 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monster-Cable-Products-Inc/Brisbane-California-94005/Monster-Cable-Products-Inc-False-Product-Representation-and-Advertisement-Brisbane-Calif-1134673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Monster Cable Products, Inc

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

My guess would be that this "HexMesh jacket" is merely cosmetic and has NO function whatsoever in the sound quality of the cable...

AUTHOR: Ken - ()

While I like some of he Monster products, I find, they, like other "high end" cable manufacturers over-hype what effect they have on "sound quality"  Any competently designed, reasonably priced cable will give VERY similar results. I do NOT subscribe to the Sterophile cable of the month club.

I have done repair, testing and response measurements in the audio field for more years than I care to admit.  I'll date myself a bit and state I had the FIRST stereo, record based, sysem in the city I lived in.  I had to travel to Denver to get an Electro-Voice stereo cartridge and 2 stereo records. 

Point is, don't get caught up in the hype and use reason.  When I got my 10 gauge speaker cables from monster years ago, the warranty card asked if they improved the low end and if they improved the high end.  Of course they improved the low end, they were fairly long runs into 4 ohm speakers. Their is/was NO effect on the high end, but many people insist they do have.

You are, of course, entitled to set your system up any way you like, but through experience, I can tell you the speakers themselves have the biggest effect on the sound.  The best way to choose them is to listen to them.  I've found the Axxiom speakers to be some of the best sounding I've ever heard and after four years with them am extremely satisfied.  You may prefer any other brand.  Best wishes to getting your system built to your liking, but I doubt these relatively expensive cables have much, if any effect.  BTW, some of these "high end" cable manufacturers charge hundreds to thousands of dollars/foot.

Properly done double blind tests on any reasonably competent cables will NOT reliably/repeatedly detect differences. 

The purists, if they read this, will likely rebut claiming they can indeed hear difference, let them prove it.

 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.