- Report: #1106117
Report - Rebuttal - Arbitrate
Complaint Review: Monster Scooter Parts
Monster Scooter Parts5045 Galley Rd Colorado Springs, , Colorado USA
Monster Scooter Parts Absolute Worst Customer Experience Ever -- DON"T DO BUSINESS WITH THEM! Colorado Springs, CO Colorado
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I just wanted to let you know I have had an absolutely terrible experience with Monster Scooter Parts. I recently placed an order for a Razor 6 Wire Throttle & Controller Bundle for my Razor Ground Force Go Kart. It was item X98-0745. According to your website this item is used on my kart (I have version 12). My kart has the older 4 wire throttle and this kit is advertised as a 6 wire replacement to the older 4 wire kit. After waiting a couple of weeks the kit showed up at my door step. I was very excited to finally get the parts and get my son's kart back in service. I was able to quickly remove the old controller and throttle assembly.
I then proceeded to connect the new kit to my kart. All the connectors seemed to be there and things were going smoothly until I came to the last connector. It was a different style than the original and was obviously not compatible with the existing harness. Additionally there were 2 red wires with female spade connectors that are on the 6 wire kit that the original 4 wire controller did not have. Where do these go? There are no instructions. The next day I called Monster Scooter Parts and was connected with Chaison (didn't get last name).
I told Chaison about my experience and he said, "well, you might have to cut off the connector on the controller to make it work." He then said "or you could just return the kit to us." What? How could this be right? I am supposed to cut off the connector and just make it work?? I was puzzled by this response and decided to investigate further. A few days later I contacted Razor directly and spoke with one of their Technical Support members. The technician advised the 6 wire kit I had purchased from Monster was absolutely, positively not compatible with my kart.
The tech informed me the throttle and controller I needed was the discontinued 4 wire unit. They said they no longer offered this part and I would need to look elsewhere to source it. At this point I was very frustrated. I thought my kart would just have to be tossed! I was frustrated and said goodbye. However to my surprise I received a call back from Razor a few minutes later and they told me they had located the very last 4 wire controller in their warehouse. They are shipping me the part today and I should have it later this week. Wow! I am happy again.
This report was posted on Ripoff Report on 12/11/2013 09:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Monster-Scooter-Parts/Colorado-Springs-Colorado-80915/Monster-Scooter-Parts-Absolute-Worst-Customer-Experience-Ever-DONT-DO-BUSINESS-WITH-1106117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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