moose-r-us Cheryle Obnixous and rude texting by internet employee. Very inappropriate behavior Internet, Internet

  I purchased on on-line product froom moose-r-us. The item arrived in pretty grave condition.  The box was flimsey and smashed.  Inside was only a handful of egg shells and a thin, used piece of bubble wrap.  The item, an oar, was broken in two.  I was upset over the condition of the item and sent an e-mail to mooserus@hughes.net.

Cheryle, or at least that was the name attached to the e-mail, wrote a very cynical e-mail reply about how sorry they were for the trauma this unfortunate incident caused.  She went on to write how they have a drama-poof insurance claim process that would make my life so much easier.

I asked for a phone number because I did not appreciate her snide remarks and she replied they were an internet based company only.

I sent photos of the broken product to the same e-mail address and asked for a refund.  Cheryle replied, "Yep, that's how it works.  You get to keep the oar and get your money back-what a great deal.

How could any company allow this type of behavior from an employee.  Does anyone care how they are treating their customers?  Obviously not.  I have never been treated like this before.  And never will I order anything from this company.  This is way to much drama for me.