Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1330838

Complaint Review: MOPRO - Irvine California

  • Submitted:
  • Updated:
  • Reported By: Stephan J. — New York New York USA
  • Author Confirmed What's this?
  • Why?
  • MOPRO 7700 Irvine Center Drive Irvine, California USA

MOPRO CML Media Corp SCAM DON'T TRUST NO REFUND POLICY Irvine California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Where do I begin?! First off they will try to convince you to chose their services versus anyone else. The website says $199/month includes updates, blah, blah, blah. To earn your business they lower the price to $149/month. They briefly go over what they could provide: send you links to their other works: ( cleanmateusa.com/home, s4worldwide.com/home,  c3technology.services/home) and lord and behold, when they take your payment they hook you in - thank you and hang up. No receipt confirmation for your payment. No contract or email outlining what was promised. Their promise to provide you with a website within 48-hours is absurd. They take your website if you have one and your company name and pull information off someone else website and they use their contact information, etc. I was promised a call which I allocated a 3-hour window for as per the sales rep and no one ever called me back. I immediately knew this company was going to be an issue. I submitted a request for a full refund. They called back to convince me to work with them and they will make it right even going as far as giving me next month FREE. I wanted to give them the benefit of the doubt and trust in them. A week went by and minor changes were made to a template (cookie cutter) and no response when I will call. I finally exhausted my time and effort and so I submitted another request for a refund. A female rep, who they call concierge service rep, called trying to convince me and I apologized. If you ask me these are a bunch of young college kids (Conner Lantz,Tee T., Tyson McKensie, Thuong Nguyen, Rachel Blataric, Melissa B.). All these contact people to show how serious I was in cancelling my service. Here is a quick run down on the entire process:

  • Contacted MoPro via website and provided our contact information. July 27th.
  • Received a phone call from sales rep, promising everything from the moon and back. Was promised a phone call next day 3-hours July 28th.
  • Waited for payment confirmation (nothing)
  • Submitted email requesting refund. Got confirmation July 29th. I’m writing to confirm that I’ve placed your cancellation request with our Client Care team. I’m sorry to see you part ways with us and I wish you all the best.

    For reference, your ticket number...Our Client Care team will be in touch within 5 business days. This ticket will act as a receipt for your 30-day cancellation notice.
  • Received phone call as to reason for cancelling. Was convinced to stay with them Aug 1st.                                     Per our conversation, we will be issuing you 1 month credit to get your site back on track.  I have Tyson assigned to your account and you guys are set to speak tomorrow at 12pm PST / 3pm EST. He is one our top dogs here and I'm sure he will be able to get you the site you have envisioned.
  • Received call from Tyson making promised on top of the chart web design. However time went on and basic program coding, php pages, colors could not be done. They use a template, little modification, drop images. Aug 2nd
  • Submitted a 2nd refund request due to lack of time being spent on my website, no changes, and time was ticking. Aug 9th. I've received yoru request for cancellation and wanted to see if there's anything we can do to help. We've matched the design closer to the direction that you're looking for, but it's not fully dialed in.
  • I submitted a direct request again to their reply to refund the full amount charged back to my credit card. Aug 10th.
  • Received a response from a LaunchSpecialist Supervisor: I am glad we got to touch base today, per our conversation I will now submit a ticket for cancellation to our client care team.
  • Received follow-up Aug 11th: I’m writing to confirm that I’ve placed your cancellation request with our Client Care team. I’m sorry to see you part ways with us and I wish you all the best.

    For reference, your ticket number is: Our Client Care team will be in touch within 5 business days. This ticket will act as a receipt for your 30-day cancellation notice.
  • Received another email: This is Melissa from Mopro’s Client Care team. I am writing to confirm that I have received your request to cancel your services. Please accept this email as confirmation of your cancellation. 
    We’re sorry to see you go and wish you the best!
  • Submitted an email because we didn't receive any refund and it's been a week. I do apologize for any miscommunication. We do have a no refund policy at Mopro which is clearly stated in the terms and conditions that is agreed on at the point of sale. You were issued a billing credit towards your account for September which means you were not not billed in September while we continued to work with you on your site. As a courtesy, we have already waived any further charges and termination fees but no refund will be issued. Please accept this email as confirmation that your account has been closed in full.

I really don't have the time and patience to be writing this but I thought I'll do so as to not have the same thing done to someone else as what was done to me. 

This report was posted on Ripoff Report on 09/29/2016 04:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mopro/irvine-california/mopro-cml-media-corp-scam-dont-trust-no-refund-policy-irvine-california-1330838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now