• Report: #1049022

Complaint Review: MoreHead Honda of Newburgh NY

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  • Submitted: Tue, May 07, 2013
  • Updated: Tue, May 07, 2013

  • Reported By: NoMoreHeadHonda — Middletown New York
MoreHead Honda of Newburgh NY
1000 Auto Park Pl Newburgh, NY 12550 Newburgh, New York USA

MoreHead Honda of Newburgh NY Car sold without providing buyer with knowledge of two accidents. Newburgh New York

*Author of original report: Poor customer Service

*REBUTTAL Owner of company: Please contact me ASAP

*Consumer Comment: Try Doing this before you buy any car

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On 3/29/11 I purchased a 2008 Honda Accord EX-L V6 from Morehead Honda in Newburgh, NY. The sales person that I worked with that day was Bill Enright. At the time of purchase I was shown a CarFax that did not list the fact that the car had been in two accidents, one in 2008 and one in 2010. At no time did anyone working for Morehead Honda make me aware that the car had been in two accidents.

On 5/6/2013 I returned to Morehead Honda to trade my car in and was given an extremely low trade in value for the car. The car is in good condition with low mileage. I took the car to another Honda dealership and was given a CarFax that stated that the car had been hit twice.

I just left Morehead Honda about an hour ago and lets just say it was a bad experience. I spoke with the sales manager Mark. Mark proceed to pull my purchase file from 2011 and show me forms that stated that the car had been in two accidents. [continued below]....

..... I had never seen these paper before. At no time during the purchase in 2011 was notified that the car had been in an accident.

I said all that just to justify saying this Morehead Honda is not a dealership that I would recommend to anyone. I was sold a damaged car, at an inflated price, without my knowledge. My suggestion to anyone that is thinking about doing business with them is to go someplace else.


This report was posted on Ripoff Report on 05/07/2013 09:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/MoreHead-Honda-of-Newburgh-NY/Newburgh-New-York-12550/MoreHead-Honda-of-Newburgh-NY-Car-sold-without-providing-buyer-with-knowledge-of-two-acc-1049022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Poor customer Service

AUTHOR: NoMoreHead - ()

On May 14, 2013 I received a phone call from Morehead Honda's general manager, Jeremy Abramson, in regards to being unknowingly sold a car that had been in two accidents. As to be expected Mr. Abramson was very apologetic about Morehead Honda's misleading me during the purchase of my car on March 29, 2011. He made sure to let me know that Bill Enright, the person who sold me the car, was no longer employed by Morehead Honda. He assured me that Morehead Honda did not normally engage in such shady business practices and the he wanted to help rectify the situation.

Mr. Abramson asked me what I wanted him to do. Honestly, I did not have any idea what he could do. I purchased the car two years ago and have almost paid it off. I should be done with my payments by the end of this year, so there is nothing he can really do to help. But being a car salesman he insisted on offering me another car. When he brought up the idea of purchasing another car from Morehead Honda I became a little agitated. I could not understand how he could think that I would ever do business with Morehead Honda again. My agitation must have led him to believe that I never had any intentions of purchasing a vehicle and maybe up to something funny. He made the statement,"It doesn't sound like you ever intended to by a car", which further agitated me.

I did not wake up on May 6, 2013 with the intentions of buying a car. The thought hadn't enter my mind until I checked my mail and found a letter from Mr. Abramson. In the letter he offered to payoff the rest of my car whether or not I purchased a new car. The seventh paragraph of letter stated, "Our intent, Elicia, is to make a sincere, direct appeal, to offer you premium trade-in value or outright purchase dollars for your vehicle." The offer sounded to go to be true but I went for it. I had hoped that they would give me the, "outright purchase dollars." (give me the trade-in value in cash).That did not happen.

As expected the letter turned out to be a boldface lie. When I went to the dealership no one ever offered to pay-off my car in cash, all they did was try to get me to buy something less than what I already have. The saleswoman, Krystine Krantz, made it perfectly clear that there was no way I would be offered any car other than the LX, the base model.

It would make no sense for me to go from an EX-L V6, that only lacked navigation, to a base model LX, which has nothing in it comparable to my present vehicle. It doesn't have leather seating, power seats, xm-radio, fog lights, sunroof, a V6 engine, multi-disc cd player, heated seats or dual zone temperature control. She tried to overcome the 2013 LX's lack of premium features by highlighting the fact that it had a back-up camera.

My experience with Morehead Honda, beginning in 2011, has been an exceedingly bad one. Not only was I sold a car that had been in two accidents without my knowledge but I was sent a misleading letter and then it was insinuated that my outrage was for less than honest reasons.

My advice to anyone who is thinking about buying a Honda is to say away from Morehead Honda at all cost. Their sales people are untrustworthy and their management is insulting.

My advice to anyone who is thinking about buying a Honda is to say away from Morehead Honda at all cost. Their sales people are untrustworthy and their management is insulting.

I still have the letter that was sent containing this offer.

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#2 REBUTTAL Owner of company

Please contact me ASAP

AUTHOR: Jeremy - ()

I am sorry to hear that you had an upsetting experience during your last visit to Morehead Honda.  We have been in business over 70 years and our staff takes pride in delivering honest and professional customer service.  I can assure you that it was not our intention to frustrate you and we’d like to resolve this misunderstanding.  Please give me a call at your earliest convenience so we can work towards a resolution.

Regards,
Jeremy A. Abramson
General Manager
JeremyAbramson@aol.com
(888) 430-4134

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#3 Consumer Comment

Try Doing this before you buy any car

AUTHOR: Ex car salesman - ()

Before you buy caressed car From the dealer of your choice. Always Google the vehicle identification number.  You never know where that it was going to pop up on the Google search. It also could show up on another dealerships listing as a car for sale at a much lower price. Sometimes things stay on the Internet for longer periods of time then people anticipate.

I found a dealership back east that was posting cars on their website at great prices that were nice Highline cars for sale.  I googled some of the Vin numbers that they had posted on their website and a few of them didn't even belong to the cars that they were listed with.   And some of the other good numbers revealed that the cars on their lot had been wrecked 

Now I knew at that time one of those cars were being sold so cheap.  Suggest a bit of advice for everybody always Google the Vin number and do some deep searches on that number.  You never know what's going to pop up.

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