- Report: #1045574
Report - Rebuttal - Arbitrate
Complaint Review: Morgan Buildings and Spas
Morgan Buildings and Spas22812 I-45 North Spring, Texas United States of America
Morgan Buildings and Spas Purchase Spa July 2012, 9 months later, Still have not received product Spring, Texas
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By January, the spa still had not been built. I filed a complaint through the Dallas BBB since that is where Morgan Spas headquarterd. In response to the complaint, Morgan said they were still working on getting parts to build the spa and did not offer to refund my purchase or offer to provide a different model in the place of the one I ordered that was in stock.
It is now April and 9 months later and I still haven't heard back from Morgan on the status of the spa. $6500 was a lot of money for this single mom and the customer service has been horrible when I call corporate. I have to constantly call them for an update and they should be calling me to give me a status. I would never recommend using this company for a spa purchase. If I don't receive a spa by July when a year hits since I have purchased, I will file a lawsuit in small claims court for a refund of my purchase.
This report was posted on Ripoff Report on 04/23/2013 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Morgan-Buildings-and-Spas/Spring-Texas-77373/Morgan-Buildings-and-Spas-Purchase-Spa-July-2012-9-months-later-Still-have-not-receive-1045574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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