- Report: #1170326
Report - Rebuttal - Arbitrate
Complaint Review: Mosaic Salon & Spa
Mosaic Salon & Spa1392 St. Georges Ave. Avenel, New Jersey USA
Mosaic Salon & Spa Not honoring their Gift Certificates that specifically do not have an expiration date on them. Avenel New Jersey
*Author of original report: Gift Certificate does not have an expiration date!
*REBUTTAL Owner of company: Mosaic Salon & Spa
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I purchased Gift Certificates that the company is not honoring. It has NO
EXPIRATION date on the certificates. I am holding the ORIGINAL certificates. I
first called the place of business and spoke with a representative to see if the
gift certificates were still usable as I was gifting them to my niece for her
21st birthday. The representative asked me to hold on the line as she wanted to
confirm with her supervisor, after 10 minutes on hold she came back on the line
and stated " yes, we they are valid and that the only thing is that you can not
come on a Friday or Saturday to use them". I said thank you and then handed the
certificates to my niece as a birthday gift and said the words "enjoy". My niece
then decides to make an appointment and another woman picks up the phone and
says to first bring the certificates by or fax a copy and they will check if
valid. She was then told that they are too old. When I came to know about this,
I reached out to the owner of the establishment. I left 2 messages and emailed
her twice. Only after my third call, I received a call back from the owner
Katrina. She says she will not honor those certificates as they are too old. I
explained to her that these are original certificates that one of her staff
already verified with their supervisor and that I have already gifted it and she
was really harsh and inconsiderate in her tone. I did not appreciate the
response in such an unprofessional manner, that also from the owner.
This report was posted on Ripoff Report on 08/17/2014 09:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mosaic-Salon-Spa/Avenel-New-Jersey-07001/Mosaic-Salon-Spa-Not-honoring-their-Gift-Certificates-that-specifically-do-not-have-an-1170326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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