Motor Movers Spain Total Removal Spain Destroyed my Car Internet

Hi just to say that MrMotorMover at www.mrmotormover.com has no connections whatsoever with motor movers who should not be using our name.

MrMotorMover is a trading name of European Motor Transport, a reputable family firm with no bad feed back, that values happy clients.

I would stay well away from this one. I had arranged for the pick up and delivery of two cars from Spain to the UK.

The day before the pick up I contacted John to find out at what time the driver was going to be at my place.
He didn't know so he told me he would call in the morning.He didn't, so I called him mid-morning to ask again. He then said he would try and find out where the driver was and call me back within half hour. That's the last I heard of him.

I spent all day trying to contact him on his mobile. I left a couple of messages and I also called his "office". He seemed to have some sort of secretary that apparently had only been there for one day to answer calls but didn't have any information on bookings, drivers or anything really. She told me that John was in a meeting in their "office in Gibraltar" lol  and that she wouldn't be able to contact him until 5pm. And that's all she could do.

Waited all day for the truck, which of course never came. Tried to call John well into the evening but I got the same response, which is to say none at all.

The "office" apparently disapeared too. Both phones, land line and mobile, were unavailable.

Very unprofessional, a bit of a dodgy character methinks.

Being an ex employee of the company I feel I am in a good position to offer some feedback.

I worked there for a number of years and of course there are occasions that things go wrong, like in any company. But I have to say things were ALWAYS resolved quickly and fairly so I was surprised to find these comments about my former employer.

Then I did some digging and found that the poster of the original complaint is a serial complainer who looks to do nothing other than blackmail companies into paying sums of money in return for stopping the negative press.

Actually it is a clever business idea (if you have no scruples) so I just wanted to warn readers of this great site. Don't always believe what you read. Do your own research and then decide for yourself.

The Internet is great but ANYTHING can be posted without checking its authenticity.

I for one would like to post my support for Motor Movers and one 'apparent' incident is not nearly the right grounds to make out a company is unprofessional.

John the whole problem is that you failed to listen when the damage occurred back in June/July of 2009 and continue to fail to listen. Or are you incapable of understanding the Queens English.

There is nothing new in your latest posting it is simply a cut and paste of your original, already disproven, rebuttal.

I have not refused to allow an assessor from Car Tran Spain's insurer to look at the car. In fact I would welcome it. They have according to the insurance company, whose details they provided, no P.I. insurance!

If you dont believe me you are welcome to contact the adjuster/assessor yourself his details are provided in my previous posting which makes this fact clear.

The CMR Convention, that you are so found of quoting, stipulates that you are solely responsible for the damage, that is caused by your employees and or agents,  as if you yourself did the damage. Car Tran Spain was the agent you employed.

The amount to repair the car was provided by two independent approved garages used by insurance companies at the request of Car Tran Spain's broker. If your agent has caused  so much damage, that it would cost more to repair, than the vehicle is worth then any insurer would simply write the vehicle off. Everybody reading this knows that.

By continuing to shirk your responsibility, lying  about what has happened regarding the insurance, remember I have posted in full the last communique from the adjuster/assessor from Car Tran Spain's named broker which states that the agent you employed was not insured. Combined with your continued and blatant unwillingness to abide by the CMR Convention that  regulates your industry you are simply demonstrating that yours is a company that is not to be trusted for the transportation of vehicles.

Have you read the CMR or do you not understand it? because I would suggest that it would be the interests of yourself, and indeed your clients, if you had at least a working knowledge of it. Perhaps you should have someone explain it to you before one of the producers/presenters from the BBC television programme Watchdog contacts you. The programme that investigates and provides topical reports into the big names and smaller rogues letting

In response to this posting and several others you have made on the internet regarding my company Motor Movers I feel I must reply to set the record straight regarding the above incident mentioned in your postings. My company has been shipping vehicles to Europe for over 5 years and to date we have shipped over 4000 vehicles, we pride ourselves on providing a highly professional and courteous service to all clients. With regard to the above unfortunate incident we had in this case taken the very rare step of sub-contracting the shipping of your vehicle to a third party company, Car Trans Spain. We only do this in the unusual circumstance of us not being able to fulfil your shipment ourselves; this can be due to driver sickness, accident etc. We are fully entitled to use a third party company under the terms of the CMR Convention which governs the carriage of goods/vehicles by road and our Professional Indemnity Insurer, Equity Redstar also allow this third party contracting as well. In these circumstances as soon as the third party company collects the clients car all liability for the transportation of that car rests fully with that company and their own P.I. insurers. When I was notified of this unfortunate and extremely unusual accident to your vehicle I immediately contacted the owner of Car Trans Spain to ensure that the matter was going to be dealt with as quickly and simply as possible to ensure minimum distress to the client. I was informed that Car Trans Spain had asked their insurers to contact the client but the feedback I have subsequently been given is that the client does not want an insurance assessor to visit him and inspect the car as normal and reasonable procedures require. The client has reportedly told Car Trans Spain that is not interested in the assessor coming round as he knows how much his car is worth and if we do not pay him this amount, which incidentally is far more than the suggested book value for his make, model and year of car then he will continue to post misleading and slanderous comments about my company. As the proud owner of Motor Movers I find this extremely distressing and frustrating as much of our work comes from happy satisfied clients repeat business and word of mouth we also attract a lot of clients over the internet. If my own company was legally responsible for the liability to this client then I would have followed the same steps as Car Trans Spain and instructed my insurers to go and assess the alleged damage and resolved the matter as quickly as possible, when the client refuses to allow an insurance assessor to even inspect his vehicle then what are we supposed to do, we carry insurance for exactly this reason as very sadly on rare occasions in any business accidents do happen. Legally the liability for this case rests solely with Car Trans Spain and their insurers who are trying to resolve the matter but cannot proceed for the reasons described above that the client refuses access to inspect the vehicle. I hope this post clarifies the situation as we take our business and our reputation extremely seriously and want to carry on providing a first class affordable car transportation business for all our clients both old and new. John Tague Managing Director Motor Mover Ltd

John Tague's statement, "We are fully entitled to use a third party company under the terms of the CMR Convention which governs the carriage of goods/vehicles by road" and that "In these circumstances as soon as the third party company collects the clients car all liability for the transportation of that car rests fully with that company" is total nonsense.

So for the benefit of John Tague the CMR Convention clearly states at article 3:
"For the purposes of this convention the carrier shall be responsible for the acts of omissions of his agents and servants and of any other persons of whose services he makes use of for the performance of the carriage, when such agents, servants or other persons acting within the scope of their employment, as if such acts or omissions are his own"

Further at Article 17 para 1 it explains that the contracted carrier, not his agent, shall be liable for the total loss of the goods and for the damage thereto occuring between the time when he takes over the goods and the time of delivery and for any delay.

The liability for the reparation of damages for my car lies completely with Motor Movers Spain. It is to put it simply the responsibility of John Tague. I would have thought that a professional comapny would have been aware of the convention and laws which govern its service, especially when the M.D. quotes it in a rebuttal, but apparently that is not the case with Motor Movers Spain.

John Tague's statement, "We are fully entitled to use a third party company under the terms of the CMR Convention which governs the carriage of goods/vehicles by road" and that "In these circumstances as soon as the third party company collects the clients car all liability for the transportation of that car rests fully with that company" is total nonsense.

So for the benefit of John Tague the CMR Convention clearly states at article 3:
"For the purposes of this convention the carrier shall be responsible for the acts of omissions of his agents and servants and of any other persons of whose services he makes use of for the performance of the carriage, when such agents, servants or other persons acting within the scope of their employment, as if such acts or omissions are his own"

Further at Article 17 para 1 it explains that the contracted carrier, not his agent, shall be liable for the total loss of the goods and for the damage thereto occuring between the time when he takes over the goods and the time of delivery and for any delay.

The liability for the reparation of damages for my car lies completely with Motor Movers Spain. It is to put it simply the responsibility of John Tague. I would have thought that a professional comapny would have been aware of the convention and laws which govern its service, especially when the M.D. quotes it in a rebuttal, but apparently that is not the case with Motor Movers Spain.

While at least Motor Movers have finally acknowledged the damage done to my car by their sub contractor in their above rebuttal. I am afraid that the rest of it is yet more lies from John Tague of Motor Movers Spain.

Motor Movers Spain may have been transporting vehicles for 5 years or so, but John Tague has been far from courteous in his dealings with me, nor can the damage and the conduct of Motor Movers Spain and their sub contractor be described as professional.

The damage is rather more than unfortunate and the photographs clearly demonstrate the lack of care and negligence which Motor Movers Spain sub contractor transported my car from Spain to the UK. There were, according to the subcontractor, at least 5 other cars that had been contracted to Motor Movers on his transporter so not that rare an occurrence. In fact he stated in front of two witnesses that he was tired of being employed by Motor Movers Spain in such a manner .

Whether or not you have the right to use a third party under the terms of the CMR Convention is irrelevant as you  have an obligation to your client to ensure that your sub contractor has adequate insurance and will treat their vehicle in a professional manner. You cannot simply wash your hands of liability as it was you that I contracted and not Car Trans Spain. You employed  Car Trans Spain without my knowledge or permission and they are a transporter, according to their own brokers loss adjuster, do not have appropriate insurance.

I was not contacted by the sub contractor until after I had created the first blog, detailing your appalling service some 4 to 6 weeks after the accident having had no resposne from either you or Car Trans Spain to repeated emails and phonecalls. At which point Car Trans Spain provided bogus insurance details and you made direct verbal threats.

I have been in constant contact with Anthony Jones Insurance Brokers ( details provided by Car Trans Spain) and their appointed loss adjuster ever since and have the documented correspondence to prove this. I have never declined a visit of an insurance assessor as I have not been offered one. I have however at the request of the loss adjuster provided two without prejudice quotes from approved garages.

Further to your claim that Car Trans Spain, your sub contractor has insurance I received the following only yesterday from their appointed insurer clearly stating that you sub contracted the transportation of my car to a Company that, according to their brokers own loss adjuster, has no/or has voided insurance.

Date: Fri, 11 Dec 2009 14:11:48 +0000
From: r.wilson@efcon.co.uk
To:
Subject: Re: Damage to car ex Spain Ref W866/ARW

Hello Mr L

We have recently received instructions from our Principals, who have advised that the policy under which we were instructed does not provide cover for Cartranspain. As a result, they have no further involvement in this matter and consequently, they have instructed us to close our file. Cartranspain will have been notified of this.

This does not alter the position with regard to your claim but you will have to correspond directly with Cartranspain.

We regret that we are unable to assist further.

Regards
Ross Wilson
EURO FREIGHT CONSULTANCY LTD
International Cargo Surveyors and Claims Managers
15 Woodbury Rise, Malvern, Worcestershire WR14 1QZ UK
Tel +44 (0)1684 567740   Fax +44 (0)1684 566920

I have only ever requested that you and or your sub contractor fix the damage that you yourself describe as unfortunate or that you provide sufficient funds to allow me to repair the damage.

For my blogs content to be libelous (the written or published word is libelous and not slanderous. For your information, John, slander is the spoken word,)  they would have to be untrue and they are not. It is you sir that is the liar.

Due to your lack of professionalism and the negligence of your sub contractor my car is still damaged nearly 6 months after your company took possession of it. Rather than do the professional thing and repair the unfortunate damage you persist in lies and subterfuge in an attempt to relinquish your responsibility.

I hope that this post clarifies the current situation because if you did take your reputation seriously and wanted to "provide a first class service" you would have ensured that my car would have been repaired by now. I would like to warn all your clients both old and new to be very careful or like me they may regret the day they contract Motor Movers Spain to transport their car.

In response to this posting and several others you have made on the internet regarding my company Motor Movers I feel I must reply to set the record straight regarding the above incident mentioned in your postings.

My company has been shipping vehicles to Europe for over 5 years and to date we have shipped over 4000 vehicles, we pride ourselves on providing a highly professional and courteous service to all clients.

With regard to the above unfortunate incident we had in this case taken the very rare step of sub-contracting the shipping of your vehicle to a third party company, Car Trans Spain. We only do this in the unusual circumstance of us not being able to fulfil your shipment ourselves; this can be due to driver sickness, accident etc.

We are fully entitled to use a third party company under the terms of the CMR Convention which governs the carriage of goods/vehicles by road and our Professional Indemnity Insurer, Equity Redstar also allow this third party contracting as well.

In these circumstances as soon as the third party company collects the clients car all liability for the transportation of that car rests fully with that company and their own P.I. insurers.

When I was notified of this unfortunate and extremely unusual accident to your vehicle I immediately contacted the owner of Car Trans Spain to ensure that the matter was going to be dealt with as quickly and simply as possible to ensure minimum distress to the client.

I was informed that Car Trans Spain had asked their insurers to contact the client but the feedback I have subsequently been given is that the client does not want an insurance assessor to visit him and inspect the car as normal and reasonable procedures require. The client has reportedly told Car Trans Spain that is not interested in the assessor coming round as he knows how much his car is worth and if we do not pay him this amount, which incidentally is far more than the suggested book value for his make, model and year of car then he will continue to post misleading and slanderous comments about my company.

As the proud owner of Motor Movers I find this extremely distressing and frustrating as much of our work comes from happy satisfied clients repeat business and word of mouth we also attract a lot of clients over the internet.

If my own company was legally responsible for the liability to this client then I would have followed the same steps as Car Trans Spain and instructed my insurers to go and assess the alleged damage and resolved the matter as quickly as possible, when the client refuses to allow an insurance assessor to even inspect his vehicle then what are we supposed to do, we carry insurance for exactly this reason as very sadly on rare occasions in any business accidents do happen.

Legally the liability for this case rests solely with Car Trans Spain and their insurers who are trying to resolve the matter but cannot proceed for the reasons described above that the client refuses access to inspect the vehicle.

I hope this post clarifies the situation as we take our business and our reputation extremely seriously and want to carry on providing a first class affordable car transportation business for all our clients both old and new.

John Tague Managing Director Motor Mover Ltd