• Report: #583504

Complaint Review: Motorola, Inc.

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  • Submitted: Sun, March 21, 2010
  • Updated: Sun, March 21, 2010

  • Reported By: Melissa — Jacksonville Florida United States of America
Motorola, Inc.
45 E. Butterfield Trail El Paso, Texas United States of America

Motorola, Inc. Refusing repair on something THEY broke El Paso, Texas

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In January, 2010 I bought a brand new, still in the package, Motorola Clutch I-465. about 2 weeks later, my OK button stopped working. I called Motorola, and they told me to send the phone in for repair. So I did. 2 weeks later, I called Motorola because my phone had not been returned yet. While on the line, they told me that that they had assessed the phone to have Physical damage. I figured I could deal with that problem, considering that they had said it was my fault. Another week later, i received my phone back. I put my SIM card and battery back in it, and went to power it on. A moment later, I got a white screen that said "RSS--SIM IN SESSION" so I called Motorola back. They told me to yet again send in my phone, because this problem was their fault. So I sent it back to them. Another week and a half later, my phone comes back to me. Still unrepaired. Still displaying "RSS--SIM IN SESSION" Again, they had deemed the phone to have physical damage, and refused to fix it. So now, I have a worthless phone, and I am out $100 that I paid for it.

This report was posted on Ripoff Report on 03/21/2010 01:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Motorola-Inc/El-Paso-Texas-/Motorola-Inc-Refusing-repair-on-something-THEY-broke-El-Paso-Texas-583504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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