- Report: #1073324
Report - Rebuttal - Arbitrate
Complaint Review: Mountainview Small Animal Hospital
Mountainview Small Animal HospitalDiamond Dr., Lake Elsinore, California USA
Mountainview Small Animal Hospital Vanessa M. Teresi, D.V.M., Craig B. Hempel, Thomas F. Jessup, D.V.M., Mountainview Small Animal Hosp Over-charged and over-treated an 80 year old woman's kitten. And they're EXTREMELY... RUDE! Lake Elsinore California
*REBUTTAL Individual responds: This Is Not Our Client
*REBUTTAL Owner of company: Regarding the FELV + kitten.
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Vanessa M. Teresi of Mountainview Small Animal Hospital charged an 80 year old woman $266.41 for unnecessary x-rays of a 11 week old female kitten. The elderly woman brought her healthy 9 week old kitten in for shots at Mountainview Small Animal Hospital. The vet advised her to get the kitten dewormed, although there were no signs of any worms so the elderly woman let them deworm. The deworming medicine made the kitten sick, but the vet insisted on give the 2nd dose of the deworming medicine 2 weeks later. The kitten became sick so the elderly woman took her kitten back to the Mountainview Small Animal Hospital. At the vet Vanessa M. Teresi, D.V.M. decided to charge the elderly woman $266.41 to have the kitten X-rayed and found NOTHING wrong with the kitten accept some gas! The kitten was given a test for Feline Leukemia, and Vanessa M. [continued below]....
The elderly woman called me and told me that her vet Vanessa M. Teresi, D.V.M. told her to call me and tell me my cats have Feline Leukemia and that her kitten got it from my cats. I knew that all of my cats are healthy and up to date with their shots, so I asked that she request her vet to fax me the records so that I can take it to my vet. The elderly woman did as I requested. The vet Vanessa M. Teresi, D.V.M.
called me but said that she would not fax me the records and she then insisted that she talk to "my" vet.
I told her no, you do not need to talk to my vet, just please do as your client the elderly woman asked and fax me the records so that I can take them to my vet. I also asked her why she charged an 80 year old woman $266.41 for x-rays when the kitten was sick from what looks like too much deworming medicine. She then began snidley remarking saying 2 rude things, then said "if you just be quiet and let me talk"... so I was quiet and waited to hear something interesting, but all she said was she needed to speak with the elderly woman before she can fax anything. I said OK then I will ask her to call you back and request it, then she said "no, I can't take your word"....... so I said, fine you call her then. She contacted the elderly woman and told her how rude I was to her. But the elderly woman did ask her to fax the records to me.
I schedule to rush to my vet in 2 hours and have my cat (the mother of the kitten) tested for Feline Leukemia. The elderly woman told me she was afraid to contact Vanessa M. Teresi, D.V.M. because she had already asked her once to fax the records to me. So I called Mountainview Small Animal Hospital and asked if they could fax the papers before I go to my vet so I can show them what is happening with this little kitten. Kari the office manager and the owners Craig B. Hempel, D.V.M. Thomas F. Jessup, D.V.M. told me over the phone on speaker that they cannot legally fax me papers because of HIPPA. ((( I found this on google: HIPAA does not apply to veterinarians as your pets do not have the same confidentiality privileges that HIPAA provides to human patients ))) But they said they would fax to my vet. I went to the elder woman's house and got a copy of all the money she spent at Mountainview Small Animal Hospital, and the records of x-rays.
I took this to my vet. There are 3 vets at my vet, and all of them were scratching their head as to why Mountainview Small Animal Hospital took x-rays of the kitten, and that it looks like the kitten got sick from the deworming medicine. My vet also told me that Mountainview Small Animal Hospital could have faxed me the papers after the elder woman asked them to.
I paid my vet $58 to have my cat tested for the Feline Leukemia and she was NEGATIVE. I then drove the 25 minutes back home. I was upset because of all the hassle and rudeness from this Mountainview Small Animal Hospital and Vanessa M. Teresi, D.V.M.. I called them back to let them know the test was negative and that most likely the worming medicine made the kitten sick so they didn't need to charge the $266.41 for the x-rays. The receptions who knew who I was as if I became famous at their vet clinic listened to me...... and when I was finished she said.. oh wait let me get the office manager for you. I thought I said what I need and she could just pass it on. NO, a bullying type of woman got on the phone named Kari the office manager, and she said "what can I do for you...... so I explained the same thing over, and she again "so what can I do for you"...... I told her that my who day was messed up because they told the elderly woman that she should contact me because MY cat has leukemia. And she said that she does not care about me, but only the elderly woman, and that she spoke to the elderly woman and everything is fine. She then told me that I was very rude to Vanessa M. Teresi, D.V.M. earlier in the day and that she heard me. There were rude things that Vanessa M. Teresi, D.V.M. said to me on the phone but that I didn't get into so as to not make this any more confusion and long as it is. But I will tell you this,........ when a business is unprofessional...... you can tell your story on ripoffreport.com and every time that business is looked up on google....... what you have to say will pop up 2nd under their name with the title RIP OFF REPORT to let others know what kind of business it is.
This report was posted on Ripoff Report on 08/05/2013 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mountainview-Small-Animal-Hospital-/Lake-Elsinore-California-92530/Mountainview-Small-Animal-Hospital-Vanessa-M-Teresi-DVM-Craig-B-Hempel-Thomas-F-1073324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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