- Report: #1136394
Report - Rebuttal - Arbitrate
Complaint Review: movemanagement international
movemanagement international, Pinecrest USA
Move Management International Inc Misinformed of cost, delayed in submitting final quote, terrible customer service Pinecrest Floride
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We hired Move Management International to relocate to New zealand, we were given a quote on the cost of shipment. When the packed arrived after they had filled the agreed upon crate, we had more items that were left . We opted to leave them in storage but were convinced by the moving packers that the cost would not exceed 500 dollars for the additional items. While packing they contacted someone in the office. It took Move Management 3 weeks to get back to us with a final price which was almost 3 times the agreed price. When we called to complain about the misinformation we were told that this was in no way their responsability. They offered to unload the crates and take pictures which we agreed, but when they were going to do this they said this would incur in an additional cost that we would have to pay at 39/hr for an unknown number of hours. When we asked what it would cost to return our items, Mr Manuel Rojas the vicepresident of the company decided we were not good enough clients and decided to stop our shipment. It took hiom another week to send a storage bill for $1500 dollars for a service he never provided, and to make matters worse he would not accept payment by credit card , but only cash or wire transfer, otherwise he would not release our items. Unfortunately this is not the first time this character behaves in this manner as I been finding out from other unsatisfied customers. He claims that we theatedn their staff, yet he fails to explain with what. This complaint is to raise awareness about the practices of this manager to other customers that are planning to move.
This report was posted on Ripoff Report on 04/04/2014 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/movemanagement-international/Pinecrest-Florida/Move-Management-International-Inc-Misinformed-of-cost-delayed-in-submitting-final-quote-1136394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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