• Report: #1036758

Complaint Review: mr. Rooter Plumbing

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  • Submitted: Thu, March 21, 2013
  • Updated: Fri, March 22, 2013

  • Reported By: animal aid — coconut creek Florida
mr. Rooter Plumbing
5780 Taylor Road, Suite 3 naples, Florida United States of America

mr. Rooter Plumbing Billed $1,576.33 over the original $500 estimate without an estimate or approval. naples, Florida

*UPDATE Employee: Negative Experience

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This is the first time I have ever filed a complaint against anyone, however i don't want anyone else to have this issue - Mr. Rooter came to our non-profit  animal sanctuary because of "a leak" that we had, the technician told me it would cost $500, I agreed. When I came back, he had not only fixed the leak but also moved my washer box and drain line, the bill was $2,076.33!! I paid the agreed $500. If he would have told me the cost before he did the work, I would not have done it. I feel tricked and taken advantage of. The company is intending to file a lien against our property now. Do not use Mr Rooter!! They are over priced and take advantage of customers.

This report was posted on Ripoff Report on 03/21/2013 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/mr-Rooter-Plumbing/naples-Florida-34109/mr-Rooter-Plumbing-Billed-157633-over-the-original-500-estimate-without-an-estimate-1036758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Negative Experience

AUTHOR: Mr. Rooter, LLC - ()

Hi, I'm so sorry you had a negative experience with your local Mr. Rooter. This is certainly not how like to conduct business - please contact our Manager of Customer Service at 254-745-2436, she would be happy to assist getting this straightened out.  
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