Mr. Lube had accidentally not completely replaced the oil cap onto the Honda civic that they were entrusted with. After bringing it back, they had confirmed this and came out immediately to clean the oil stain left on the driveway. If it were not for the physical damage left by the oil stain, my Mr. Lube experience would be a pure comedy! Instead, it is a costly and unpleasant experience!
The manager at the Mr. Lube, Andre, sent out some men to clean the stains, they left before the driveway was dry, and did not wait to see the results. At the second cleaning, I informed Andre that the stain was much worse. Though it took him a few days, since he was very busy, the same guys came to clean it again. I noticed that the asphalt was now removable by hand! Meaning, you could remove parts of the driveway by hand where the spill was!
Andre had a solution, he would send out a "professional company" to fix the problem. [continued below]....
..... I was happy enough, but was skeptical since I already had a contractor tell me that the entire driveway is garbage because the greater than 1 foot oil stain had seeped through and would need replacement! I asked Andre which company he would be using. He became very defensive and flat out refused to tell me. He said "head office" decides such things. I asked him for the number to head office, he said he'd have to find out if he was allowed to give out the number. I thanked him and said I'm sure I can find it online, he then hung up on me.
Head office then connected me to Bal. Bal wasted day after day of my time telling me that the asphalt company would come to look at it, and, never picked up his phone when they didn't come. This "accident" happened at least 3 times.
Finally Mr. Lube's contractor, "Anita's Asphalt" called. The rep, Gene, told me there is nothing he could do for me because the asphalt stain was now removable by hand. He said I needed hot asphalt, and his company did not do that. He also confirmed what another contractor had said, that decontamination is necessary since the oil may have leaked through the asphalt and into the ground. Now Bal brought in the actual franchise owner, "Akbar" who came to see the property, many weeks after the problem happened. Akbar did not care what his asphalt people said, though I suggested he himself call Gene. Neither did Mr. Lube's head office rep, Ms. Soren, who was polite, but of no help.
Akbar's action was simple, he suggested that he hire a professional company to "seal the driveway", i.e. patch it and paint it with tar. I agreed under the condition that he have a "professional" asphalt company do it. Clearly, if professionals would clean this oil spill just by covering it, then I, Gene from Mr. Lube's asphalt company and the other contractors I had spoken to were mistaken!
Well, SURPRISE! SURPRISE! Akbar had not gotten a "professional" company to decontaminate the oil leak! Tony, a handyman from the area, the brother-in-law of a worker at Mr. Lube came and patched and tarred the driveway.
Conclusion: Environmentaly irresponsible franchise owner, indifferent head office, and damage still visible! The visibly noticeable area with the oil stain is already deteriorating, and that damage Mr. Lube is responsible for, yet won't own up to- that only affects one customer. The environmental damage of having an oil leak over a few days and over 1 foot in width, and refusing to properly clean it, is the kind of environmental irresponsibility that affects us all!