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  • Report: #281322

Complaint Review: Mr. Sandless, Inc.

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  • Submitted: Sat, October 27, 2007
  • Updated: Sat, September 03, 2011

  • Reported By:Coraopolis Pennsylvania
Mr. Sandless, Inc.
12274 Mahoning Avenue Suite 2 North Jackson, Ohio U.S.A.

Mr. Sandless, Inc. POOR WORKMANSHIP, OVER CHARGED, LIED ABOUT EVENTS, RUINED CARPETING, OTHER FURNITURE, INTERIOR DOORS North Jackson Ohio

*General Comment: Wow...

*Consumer Comment: these guys are great!

*Consumer Comment: these guys are great!

*Consumer Comment: these guys are great!

*Consumer Suggestion: Mr.Sandless North Jackson, Ohio Some of the best work I have ever had done!!!

*Consumer Comment: Very untrue

*REBUTTAL Individual responds: Don't Know what you are talking about!!!!!

*Author of original report: November 2nd, 2007

*REBUTTAL Individual responds: Have tried to work this out!!

*REBUTTAL Individual responds: Have tried to work this out!!

*REBUTTAL Individual responds: Have tried to work this out!!

*REBUTTAL Individual responds: Have tried to work this out!!

*Author of original report: Finally got the attention of the franchise pres..my my!

*REBUTTAL Owner of company: Mr. Sandless offers honest service.

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Don't trust the website, it is false advertising. The pictures used are a joke. Unless your floors are in "PERFECT" condition don't call them. They make claims that they don't live up to and mandate you keep their products a secret and have you sign off as such.

The job is no different if you need just a new coat of urethane which you can do yourself with an Oreck Orbitor and a Home Depot canned urethane for a lot less money, mess and aggravation.

They also offer "quality carpentry", well I have pictures to show what kind of job you will get for lots of money.

I contacted the franchise ownership and was treated rude and the Youngstown BBB basically did nothing at all, which is typically of the agency.

I would not suggest anyone use this company.

Deborah
Coraopolis, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 10/27/2007 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mr-Sandless-Inc/North-Jackson-Ohio-44451/Mr-Sandless-Inc-POOR-WORKMANSHIP-OVER-CHARGED-LIED-ABOUT-EVENTS-RUINED-CARPETING-OT-281322. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Wow...

AUTHOR: ccc922 - (USA)

I am glad I came across this posting when looking for reviews for Mr. Sandless. It has made my decision an easy one. Regardless of if the poster is "lying", "exaggerating" or "fabricating" the truth, you would think that the CEO, the franchise owner & an employee would behave a little more professional than this. At the very least a CEO should take the high road & ignore the comment. It's one problem. If you have that many happy customers, why focus on this one woman & gang up on her? I've seen a lot of unhappy customers, which you can find complaints about every business, but if this is how you treat an unhappy customer, it's not worth the risk to me. Signing waivers as soon as the work is done? So you don't stand behind your product after the 1st night? & she's not allowed to bring up problems she may not have noticed before? Bad, bad business practice. Why not just get out there, look at the problem & fix it? If it is something you told her in the beginning can not be fixed, fine, but she is saying that it even looks bad. Maybe you should stand behind your business instead of belittling your customers. Very disappointed because I was considering this company for a very large project...not anymore.
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#2 Consumer Comment

these guys are great!

AUTHOR: Kevin - (U.S.A.)

i just had work done by geary and joe in our 2nd home. the hardwood floors were in really bad shape. paint and pet urine. they arrived at 8:30 a.m. and finished at 7:30 p.m. the floors look fabulous after they finished. my wife couldn't believe her eyes. they were courteous, and knew their product. i highly recommend these guys from youngstown,ohio. the cost was also less then half of a sanding/poyurethane bid i received from a contractor. kevin in bridgeville,pa.
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#3 Consumer Comment

these guys are great!

AUTHOR: Kevin - (U.S.A.)

i just had work done by geary and joe in our 2nd home. the hardwood floors were in really bad shape. paint and pet urine. they arrived at 8:30 a.m. and finished at 7:30 p.m. the floors look fabulous after they finished. my wife couldn't believe her eyes. they were courteous, and knew their product. i highly recommend these guys from youngstown,ohio. the cost was also less then half of a sanding/poyurethane bid i received from a contractor. kevin in bridgeville,pa.
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#4 Consumer Comment

these guys are great!

AUTHOR: Kevin - (U.S.A.)

i just had work done by geary and joe in our 2nd home. the hardwood floors were in really bad shape. paint and pet urine. they arrived at 8:30 a.m. and finished at 7:30 p.m. the floors look fabulous after they finished. my wife couldn't believe her eyes. they were courteous, and knew their product. i highly recommend these guys from youngstown,ohio. the cost was also less then half of a sanding/poyurethane bid i received from a contractor. kevin in bridgeville,pa.
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#5 Consumer Suggestion

Mr.Sandless North Jackson, Ohio Some of the best work I have ever had done!!!

AUTHOR: Happy Camper - (U.S.A.)

On Monday Nov.17,2008 Mr.Sandless in North Jackson Refinished
My
Mothers hardwood floors they did her Living Room,Dining Room &
hallway,Stairs and 2 bedrooms. My mother is 77 years old and is very
proud of her house. When Geary & John arrive at 8:30am I was there to
meet with them along with my mom they were both very polite and
explained everything to us. When they were done they gave us the
opition of either going ahead with the job or at NO expense of any kind
to us they would leave. My moms floors were in bad shape she had an old
dog that just died and had left some marks on the floor to remember him
by. To sum this up the whole time these young men were in her home they
were polite and treated her home like it was their own. When completed
the floors looked wonderful and had surpassed my expectations.I am not
sure why anyone would have any problems with this company as all
procedures they do were well explained and my mom was never pressured
in to any she did not want. I highly reccomend Mr.Sandless Pittsburgh.
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#6 Consumer Comment

Very untrue

AUTHOR: Nick - (U.S.A.)

I like others have been searching t have my floors refinished without the hassle and mess of sanding. I found Mr. Sandless online and was interested. I came across this complaint and it seemed very negative. After looking around town at house done with their products I can say with full confidence this lady is not only completely lieing but may have an alternate agenda. I dont know if she has a friend of family member who is losing work because of the great results Mr. Sandless produces, but there is definaty something. Great work Mr. Sandless, keep up the good work!
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#7 REBUTTAL Individual responds

Don't Know what you are talking about!!!!!

AUTHOR: Jim - (U.S.A.)

Deborah as with all aspects of what you are saying(mostly showing that you really don't know a lie from the truth). I never touched the saw that day nor did anyone else but the carpenter he made all measurements and cuts even after he steped on the nail. The entire baseboard was installed by the same person(colored,cut,and nailed).You are right about 1 thing I am no carpenter and I never pretened to be one. I told you your floors were in bad shape on a scale of 1 to 10 with 10 being the best you were told you were a 2 and I may be able to get your floors to a 5. You had to remove 2 floors that were covering your dining room floor that left a ton of nail holes and damage. You also had termite damage remember in your dining room that had to be repaired. You were home that entire day expect for an ahour or so that you did something with your son. I showed you results all thur out the day and you never said 1 thing that dissatisfied you, Come clean and quit giving me a bad rap for some sander coming in to your house and blowing smoke up your *** about what a bad job we did on your floors. I was totally up front with you and have offered you $500.00 back on the Baseboard job which the uneven plaster walls and your uneven floors caused(look at your pictures you took).The color I had nothing to do with (another fact you need to get straight) but we did offer to come back and repair all problems of your job and you are the one that turned that down. Why don't you call us is it easier to hide behind your emails on web sites telling everyone your lies.My offer is still out there! Call us 888-660-9663
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#8 Author of original report

November 2nd, 2007

AUTHOR: Deborah - (U.S.A.)

Mr. Rousher:

Apparently you don't get it, the baseboard work is horrible, the cuts are bad, the corners are not mitered, the baseboard is not tight to the wall, there are staples hanging out of some.

The point being that your carpenter was doing a decent job until he stepped on the staple and started bleeding everywhere. That was shortly after the install began, that is when you took over and all the irregular cuts and the balance of the installation fell apart. You are not a carpenter by any means. I paid you a lot of money for the work and was offered first a refund of $200.00, then $500.00.

That is not enough for someone to come in and re-do the corners and repair the bad cuts.

As far as the color, you told me to go pick it out before I even knew what you were supplying (I have the e-mails). As far as the shellac portion of your comments go, as you know I tried it myself in my home and you told me on two occasions that you can't tell because of an eye issue in seeing colors or hues.

You can continue you lies, they get deeper with each response. You and I both know that you never said that my floors needed a full sanding (BECAUSE THERE WERE NOT ANY STAINS) with one exception where someone a LONG time ago appears to have left a window open during a rain storm and the floor was discolored. I pointed that out myself.

I also gave you full permission to use all the wood available in my bathroom closet to repair those pieces, the two small pieces in the dining room and whatever else you needed for the one backroom closet. Your carpenter (BEFORE BEING INJURED) did cut two small pieces out of the bathroom closet for the dining room, but did not use any more after the injury. The closet is 3' deep by 4' wide. Lots of wood in there. Since it wasn't used as intended and now was missing a section right in the middle of closet I was forced to have someone come in, fill that portion back in and then place plywood on top of it so that I can install a new floor.

From the minute you walked into my house you assured me that my floors would look beautiful and the paper work was just a formality, you did not even look around or start moving my furniture so how could you possibly know what (if anything) you would find? In other words a complete cover up for the work to be performed by Mr. Sandless. At that time you also told me that I needed to sign off on your process because it was a franchise formality of proprietory secrets in the products you use.

I truly am tired of the lies and if there were any pet stains or damage, they would still be evident today, because you keep stating that those issues cannot be fixed. But anyone who would come an inspect my floors would find only the black marks by the window (mentioned above). The only difference in the floors is that they are "shiny" and covered in two-toned stain colors where you CHOSE to stain some areas to add more color to the floor, but yet not in other areas.

The process you use to redo wood floors versus what shows on the website varies greatly, that is one issue. But the baseboard installation is very poor and you know it. Maybe had your employee not have been injured it may have been different, but facts are facts and I should be the one to pay it.
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#9 REBUTTAL Individual responds

Have tried to work this out!!

AUTHOR: Jim - (U.S.A.)

I am James Rousher the man that Deborah refers to in all of her statements about Mr.Sandless. In all of Deborahs statements she keeps overlooking 1 major fact that we performed pre-work inspection of all of her floors it is called our client floor checklist and on it list many common problems found in wood floors.

On her list was checked Pet Stains,Water Damage,Carpet cleaning Damage/Tattoo,Excessive Wear,Carpet cuts. She was informed by us before we started any work in her home of these problems.We also told her we will do our best to conceal these issues but only board replacement will eliminatethem.

She was also informed by us that her floor should have a full sanding (Which we do not do).She signed the wavier declining the sanding and agreeing to the outcome we were able to achieve which I have if she needs to refresh her memory.

She also paid us to remove the carpet from her bedroom which we cut into 3 foot widths and placed with her trash from tearing up the 2 floors that were on top of here excisting dining room floor. We completed all descriped work on her work orders and at 8:00pm that night
(this was July 7 2007 and still Daylight) she was walked thur her house and shown all of the work that was performed by us at no time did she voice any concerns about the job. After the final inspection she signed the work order acknowledging the satisfactory completion of the above desribed work.

About a week later I received a call from Deborah stating the color of the baseboards did not match the floor(She provided the stain which she and S & W picked out and told us to use)
I had her send me a psc of the old baseboard and a psc of the new I applied some amber shellac to the new and had a near perfect match.I offer to come back at no charge to her and redo all baseboards with the amber shellac and correct any problems see had.

From that point on all she has done is to send email after email with each one listing more & more demands for a full refund. For someone that had no problems with pet urine why did she sign our form stating she had pet stains? She has filed complaints with the BBB and as you can tell in her comments about them they also didn't tell her what she wanted to hear.

I have done over 350 floors this year and had no other problems. I will be happy to provide anyone with a complete list of very satisfied clients that will verify we our not just a "bunch of good old boys" but professionals who Treat their clients with respect and truly care about the job we do.

Deborah try calling us as I have asked you to do many times and you have refused instead you post statements that are not true. I can back up all of my statements with all of the orginal documents signed by Deborah.
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#10 REBUTTAL Individual responds

Have tried to work this out!!

AUTHOR: Jim - (U.S.A.)

I am James Rousher the man that Deborah refers to in all of her statements about Mr.Sandless. In all of Deborahs statements she keeps overlooking 1 major fact that we performed pre-work inspection of all of her floors it is called our client floor checklist and on it list many common problems found in wood floors.

On her list was checked Pet Stains,Water Damage,Carpet cleaning Damage/Tattoo,Excessive Wear,Carpet cuts. She was informed by us before we started any work in her home of these problems.We also told her we will do our best to conceal these issues but only board replacement will eliminatethem.

She was also informed by us that her floor should have a full sanding (Which we do not do).She signed the wavier declining the sanding and agreeing to the outcome we were able to achieve which I have if she needs to refresh her memory.

She also paid us to remove the carpet from her bedroom which we cut into 3 foot widths and placed with her trash from tearing up the 2 floors that were on top of here excisting dining room floor. We completed all descriped work on her work orders and at 8:00pm that night
(this was July 7 2007 and still Daylight) she was walked thur her house and shown all of the work that was performed by us at no time did she voice any concerns about the job. After the final inspection she signed the work order acknowledging the satisfactory completion of the above desribed work.

About a week later I received a call from Deborah stating the color of the baseboards did not match the floor(She provided the stain which she and S & W picked out and told us to use)
I had her send me a psc of the old baseboard and a psc of the new I applied some amber shellac to the new and had a near perfect match.I offer to come back at no charge to her and redo all baseboards with the amber shellac and correct any problems see had.

From that point on all she has done is to send email after email with each one listing more & more demands for a full refund. For someone that had no problems with pet urine why did she sign our form stating she had pet stains? She has filed complaints with the BBB and as you can tell in her comments about them they also didn't tell her what she wanted to hear.

I have done over 350 floors this year and had no other problems. I will be happy to provide anyone with a complete list of very satisfied clients that will verify we our not just a "bunch of good old boys" but professionals who Treat their clients with respect and truly care about the job we do.

Deborah try calling us as I have asked you to do many times and you have refused instead you post statements that are not true. I can back up all of my statements with all of the orginal documents signed by Deborah.
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#11 REBUTTAL Individual responds

Have tried to work this out!!

AUTHOR: Jim - (U.S.A.)

I am James Rousher the man that Deborah refers to in all of her statements about Mr.Sandless. In all of Deborahs statements she keeps overlooking 1 major fact that we performed pre-work inspection of all of her floors it is called our client floor checklist and on it list many common problems found in wood floors.

On her list was checked Pet Stains,Water Damage,Carpet cleaning Damage/Tattoo,Excessive Wear,Carpet cuts. She was informed by us before we started any work in her home of these problems.We also told her we will do our best to conceal these issues but only board replacement will eliminatethem.

She was also informed by us that her floor should have a full sanding (Which we do not do).She signed the wavier declining the sanding and agreeing to the outcome we were able to achieve which I have if she needs to refresh her memory.

She also paid us to remove the carpet from her bedroom which we cut into 3 foot widths and placed with her trash from tearing up the 2 floors that were on top of here excisting dining room floor. We completed all descriped work on her work orders and at 8:00pm that night
(this was July 7 2007 and still Daylight) she was walked thur her house and shown all of the work that was performed by us at no time did she voice any concerns about the job. After the final inspection she signed the work order acknowledging the satisfactory completion of the above desribed work.

About a week later I received a call from Deborah stating the color of the baseboards did not match the floor(She provided the stain which she and S & W picked out and told us to use)
I had her send me a psc of the old baseboard and a psc of the new I applied some amber shellac to the new and had a near perfect match.I offer to come back at no charge to her and redo all baseboards with the amber shellac and correct any problems see had.

From that point on all she has done is to send email after email with each one listing more & more demands for a full refund. For someone that had no problems with pet urine why did she sign our form stating she had pet stains? She has filed complaints with the BBB and as you can tell in her comments about them they also didn't tell her what she wanted to hear.

I have done over 350 floors this year and had no other problems. I will be happy to provide anyone with a complete list of very satisfied clients that will verify we our not just a "bunch of good old boys" but professionals who Treat their clients with respect and truly care about the job we do.

Deborah try calling us as I have asked you to do many times and you have refused instead you post statements that are not true. I can back up all of my statements with all of the orginal documents signed by Deborah.
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#12 REBUTTAL Individual responds

Have tried to work this out!!

AUTHOR: Jim - (U.S.A.)

I am James Rousher the man that Deborah refers to in all of her statements about Mr.Sandless. In all of Deborahs statements she keeps overlooking 1 major fact that we performed pre-work inspection of all of her floors it is called our client floor checklist and on it list many common problems found in wood floors.

On her list was checked Pet Stains,Water Damage,Carpet cleaning Damage/Tattoo,Excessive Wear,Carpet cuts. She was informed by us before we started any work in her home of these problems.We also told her we will do our best to conceal these issues but only board replacement will eliminatethem.

She was also informed by us that her floor should have a full sanding (Which we do not do).She signed the wavier declining the sanding and agreeing to the outcome we were able to achieve which I have if she needs to refresh her memory.

She also paid us to remove the carpet from her bedroom which we cut into 3 foot widths and placed with her trash from tearing up the 2 floors that were on top of here excisting dining room floor. We completed all descriped work on her work orders and at 8:00pm that night
(this was July 7 2007 and still Daylight) she was walked thur her house and shown all of the work that was performed by us at no time did she voice any concerns about the job. After the final inspection she signed the work order acknowledging the satisfactory completion of the above desribed work.

About a week later I received a call from Deborah stating the color of the baseboards did not match the floor(She provided the stain which she and S & W picked out and told us to use)
I had her send me a psc of the old baseboard and a psc of the new I applied some amber shellac to the new and had a near perfect match.I offer to come back at no charge to her and redo all baseboards with the amber shellac and correct any problems see had.

From that point on all she has done is to send email after email with each one listing more & more demands for a full refund. For someone that had no problems with pet urine why did she sign our form stating she had pet stains? She has filed complaints with the BBB and as you can tell in her comments about them they also didn't tell her what she wanted to hear.

I have done over 350 floors this year and had no other problems. I will be happy to provide anyone with a complete list of very satisfied clients that will verify we our not just a "bunch of good old boys" but professionals who Treat their clients with respect and truly care about the job we do.

Deborah try calling us as I have asked you to do many times and you have refused instead you post statements that are not true. I can back up all of my statements with all of the orginal documents signed by Deborah.
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#13 Author of original report

Finally got the attention of the franchise pres..my my!

AUTHOR: Deborah - (U.S.A.)

Just to say, they (the Youngstown) guys do lousy work, can't you see from the pictures - would you have paid for the service.

By the way when I signed off with them it was after 9:00 at night, dark and "all" the problems were not seen until daylight!

My comments have nothing what so ever to do with what one contractor said, it just happened that he was appauled (I use the nice word) that they did such a lousy job with the baseboard install. Once again review the pictures for a close look. I don't think you would have paid them for the job either, let's all be honest here.

Also, lies were told about cat urine in my bedroom and on the carpet, come to my home and inspect my floor where they claim this was. Not one wet mark is evident and cat urine is a detroyer to all products, especially wood. The fact is they ruined the carpet with their urethane covered shoes. The other carpeting (taken out by someone else) is in my garage, care to inspect that? Oops no urine there either.

It was a botched job done by a bunch of "buddies" who had no clue what they were doing and ruined alot of my original wood work on my doors, etc. with the machine.

I'm tired of dealing with people who rip you off. These guys don't have a clue of what they are doing, they talk a great line, but once again the consumer pays the price.

As I mentioned before you are quite welcome to come inspect the work and my home. I am very angry about this and frankly am tired of Mr. Rousher and his friends lying about the events. Nothing like covering your butt is there?

I was taught a bit different I suppose. If you take the time to review my e-mails, etc. you will see that.
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#14 REBUTTAL Owner of company

Mr. Sandless offers honest service.

AUTHOR: Dannyboy - (U.S.A.)

At Mr. Sandless, we care about each and every client we service. That is why we have a 100% honesty policy and put everything in writing to our clients before we begin the service. We have investigated the posting by Deborah. The paperwork shows clearly that there was no misrepresentation. Deborah's floor needed massive board replacement along with our recommendation of a full sandingthat she should pass on our service. She refused this and wanted our service anyway. After service, she signed that the job was done to her satisfaction and paid in full.

There was not a problem until a traditional floor sander evaluated her floor and trashed our service. This is why you see in her comment the pictures are a joke' they can only do a perfect floor' and you can do this yourself'. These comments come from someone in the business. Each time Deborah was contacted by us to see how we could help her, she added additional problems that had nothing to do with the floor, and they were things we never touched.

Nothing in the world works all of the time. We put in writing for Deborah and she signed a simple form stating that we recommended a sanding service. She told us to do it anyway. This is why she received no satisfaction from the Better Business Bureau. We were completely honest and upfront on our service with her.

This posting suggests that you can do our service on your own. Please do not try this. If you do, the urethane will peel off of your floor. We use a specialized process that can not be duplicated outside of our company, no matter what a competitor tells you.

Daniel J. Praz, CEO, Mr. Sandless
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