MrSandless If you are looking for an honest, reputable company, go elsewhere Palm Beaxh Florida

After 11 wonderful and  joyous years of dog ownership, my hardwood floors needed to be repaired.  The floors were relatively new, so my internet research led me to MrSandless, since the   to be environmentally friendly, clean, and most importantly sand less.  The concept in theory seemed well suited for my needs.

I reached out to via the Internet to the company and I was put in contact with David.  David calls my office, proceeds to tell my secretary that there is a $600 minimum for 300 sq feet, and leaves his number for me to return his call.  I never met or spoke to this guy, nor did he ever come came to my home and he is already give me his minimum pricing.  Frankly, this iin itself gave me a bad feeling, but I did reach out to David.  I spoke to hI'm on Monday and he told me he would be in my area the Wednesday afternoon and that he would call me.  He did, and he told me exactly where he was, a community less than 5 minutes from my home, and that he could be there in about 20 minutes.  Fine, I leave my office so I can meet him for oir scheduled appointment.

Well two hours later, he never showed up, nor  did  he have the courtesy  of giving me s phone have the courtesy of a phone call.  I was upset and reached out to Mrsandress corporate, in which I wrote the following:

I have no interest in a
franchise, but I am taking the time to contact you because of the horrible
experience I had with your franchisee owner David in WPB.

I contacted Mr. Samples as a result of an add that was placed, looking to
repair my wood floors as a result of scratches caused by dearly departed
dog.

David from the very start seemed peculiar, leaving a message with my
secretary that there was a minimum of $600 for 300 sq feet, telling me he
would be out of town etc...  I never met the man, he never about the job, so
why tell me all of this nonsense.

In addition to the above, what bothers me most is that David did call me
yesterday, told me he was in my area and was available.

My law practice is in Boca, about 15 minutes from my home so I told him I
could meet him in 20 minutes.  I in turn left my office to meet with him.
Guess what, two hours later, I still never heard from him.

To say that I irate, wasting two hours of my time to meet with him when I
spoke to him 20 minutes earlier is an understatement.

I can appreciate that things come up, but not even the courtesy of a phone
call.

I thought you should know.

This was their response.

It is inappropriate to use this platform for anything other than franchise
information. 
We are sorry for the loss of your dog.
We are sorry you did not connect with our dealer in Palm Beach however
missing an appointment is hardly a "horrible experience", particularly when
the dealer had already called to tell you via your secretary that he wasn't
in the area.  You say that he called you yesterday to tell you he was in the
area, but we have confirmed that he was not.  So we are not sure what the
issue really is here, but it seems it is a simple misconnect.  Perhaps you
contacted the wrong company as you said you contacted "Mr. Samples" and we
are Mr. Sandless.   

David has had years with Mr. Sandless at 100% client satisfaction.  You
couldn't possibly be in better hands than his.  Unfortunately he is out of
town.  We are certain he will contact you upon his return.  If you feel your
need is more immediate we are sure there are other companies in the area
that can service your floors.  The dealer is Ft. Lauderdale is not permitted
to breach our Agreement and service you.  So if you feel you cannot wait for
service, please make other arrangements.  Thank you. 

Mr. Sandless Customer Support

if this a company you want to do business with God bless you.  I have also come to learn from professional flooring specialist, that this process does not work, and that you are wasting your money.