Complaint Review: MSI Canada - Ottawa Ontario
- MSI Canada 440 Laurier W., Ottawa, Ontario United States of America
- Phone: 888-682-3363
- Web: www.msicanada.net
- Category: Credit Card Processing (ACH) Companies
MSI Canada Global Payments Deceitful Practice Ottawa, Ontario
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When I was first contacted by this company, a salesman named Jeff Swartman, who is no longer with the company came by and told me all the benefits of dealing with the company, how much less I would be paying with MSI and that at the end of 6o months I would own my machine and not be paying as I had to the bank. All seemed well and good , though I noticed that the charges did not seem to be in line with the promised rates. I asked Jeff about this and he got back to me and looked into it and said I would get there "Best rates" starting next month. Well to say the least I took him at his word and figured it had happened, though the monthly settlement reports were nearly impossible to understand; they actually came from Global Payments, not MSI. At the beginning of the year I had a problem with the new CIBC card, which is both Visa and debit not working on the machine. I asked MSI, but basically they kept giving excuses saying the paper work I sent in was not there and that they could not update my machine. Well 4 months later I was contacted by another POS provider who offered to analyze my settlement reports. It was only then I found out that not only was I not getting the rates I had been promised as The best rate, I was being charged more than originally quoted and because I was MSI and Global was paying each of them monthly processing and a bunch of "push" fees as well. Strangely had they simply updated the machine like I asked in January i would have been none the wiser and still be with them and paying all the extra unmentioned charges. I guess with them it is a case of buyer beware. I have asked them to take back their machine and even though I will have to pay a fee for early termination, it is better than dealing with a company I cannot trust!
This report was posted on Ripoff Report on 05/23/2011 11:20 AM and is a permanent record located here: https://www.ripoffreport.com/report/msi-canada/ottawa-ontario-global-payments-732195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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