- Report: #698587
Report - Rebuttal - Arbitrate
Complaint Review: Mt. Wheeler Power
Mt. Wheeler Power1600 Great Basin Blvd Ely, Nevada United States of America
Mt. Wheeler Power Very unreliable Internet Ely, Nevada
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I went to talk to customer service about it today: they told me that they are working on it. Great... However, I wanted to know why it has been so unreliable! The women that took my complaint said that it has not be that unreliable. To top it off, she was very rude and dismissive about it. Well, they would not know if they did not get any complaints, and, then a person that doesn't download large files would not even notice it, anyway. When it slows down to 200k you barely notice it when you are only web-surfing. I have tested every part of my internet connection and it is definitely their equipment going into their network, as everything has tested fine at my location!
When I am paying $55 a month for a service, then I want it to work right. I can see an occasional problem; however, it (the internet service) goes screwy at least a couple times a week. Right now, it has been very slow (almost to the point of unusable) for a week straight. I can understand that being rural that it is hard to get to some of the wireless links, but they should be able to make it more reliable than this! I am a HAM radio operator, which I have worked with microwave point-to-point links -- way before WIFI was ever implemented -- and never had any issues like this.
They are always working on this system, which means that maybe they need to buy new equipment! Granted, we have very bad snow storms here, but, again, they should engineer it to work under these conditions.
This report was posted on Ripoff Report on 02/22/2011 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mt-Wheeler-Power/Ely-Nevada-89301/Mt-Wheeler-Power-Very-unreliable-Internet-Ely-Nevada-698587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.