- Report: #1053586
Report - Rebuttal - Arbitrate
Complaint Review: Multi State Insurance Services, Inc.
Multi State Insurance Services, Inc.P.O. Box 801208 Santa Clarita, California USA
Multi State Insurance Services, Inc. Unreasonably expensive auto insurance, with outrageous fees if you decide to leave them, very poor customer service. Santa Clarita California
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I had a policy with Multi State Insurance Services, Inc. for 10 days, and then cancelled it because I found a more competitive rate. From the initial payment of $160.87 (another $100 went to the broker who sold me this policy, but that's a separate complaint) I received a refund in the amount of $3.07. Talk about rip off. They charged me $50 policy fee - it is supposed to be included in the yearly premium amount, so if you wanted to keep some of it, that would be $50/365 days=0.13/day x 10 days = $1.36 total charge for policy fee. There was also cancellation fee of $44 - completely unreasonable and out of proportion for a policy that has been serviced for 10 days only.
What other fees they charged I don't even know, but obviously they came up with something. The bottom line here is that this company not only doesn't have competitive rates, but it also rips people off in a really bad way if you decide to leave them. Calling customer service does not work the way it was designed, as they put you on hold for a very long time or just disconnect the call if you choose "billing issues." Multi State employs those predatory practices that insurance companies got their bad reputation for. I hope they won't stay in business much longer.
This report was posted on Ripoff Report on 05/24/2013 10:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Multi-State-Insurance-Services-Inc/Santa-Clarita-California-91380/Multi-State-Insurance-Services-Inc-Unreasonably-expensive-auto-insurance-with-outrage-1053586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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