I dealt with this company over a year ago and they are the ones that got me into the home that I am in now. When I first went to go look at the house, I didnt realize it then, but it was evident that they do not feel the need to keep an eye out for people who are looking at the houses. Long story short, we have a history with this company and it hasnt been perfect.
We got into the house, and were supposed to work on getting our credit repaired so we could get a loan. But this didnt happen effectively and we felt we were put on a back burner after it was all said and done and they had their fees and everything. We would contact them to get info on what we needed to do and it was like they would tell us the same line as they told everyone else.
So now we are in a situation to move out of the house since we cant get the loan and we are living here while it is being shown. Well, an agent of his showed the house in the morning and a $100 dollar bill came up missing. So evidently it is the agent who did this or the client that viewed the house. The agent was walking around the house a good 10 minutes before the person showed up and I was upstairs in my room with the door locked with my sleeping child, trying to stay out of the way.
My purse was in the back room, by the back door, hanging up. It was very short notice before I knew they were coming and I didnt want to disturb my daughter and I stayed upstairs. I didnt even think about my purse being downstairs, it wasnt the first thing on my mind, maybe because I felt I could trust a REAL ESTATE agent to have some kind of ethical values.
Either way, once I came downstairs, I needed to check my credit card balance and needed my card number from my wallet. I went into the back room and got my wallet, and my $100 dollar bill that was in there was gone, but they left 2 $5 bills. How nice!!
I immediately tried to look everywhere to see if it was a chance I could have misplaced it and didnt want to start pointing fingers. I know it was in there but I wanted to cover all of my bases and checked pokets etc... I called my husband and asked did he have it and he said no, last I checked was when you got your money out yesterday and it was in your wallet.
He called the realty company, I called my landlord. He got the agents number and spoke to him, and he denied everything. He also questioned about the client and simply replied that "She would do it because she is a registered nurse."
How silly is that? Just based off of job description, that means a person wouldnt steal? I called his manager (Murphy) and got into an argument, he basically to sum it up claimed I didnt know what I did with my own money and I misplaced it and I better call and apologize if I find it. He also said he cant believe I would even come to him about this since he got me in this house. He also defended his agent Anthony by saying he has know him for 4 years, he would NEVER do anything like this and he is like a brother to him.
I also called the real estae company above him to see if someone there had some compassion and would be understanding and provide assistance in trying to investigate this and resolve the problem. I was wrong, I spoke to the broker for REMAX PREMIER (9200 Watson Rd St Louis MO 63126) and he was just as rude and told me that he knew that Anthony wouldnt do it and he has never had a problem in 4 years of working there. I simply tried to argue my point in saying that you NEVER can know 100% what ANYONE will do and ANY time!
Anyone is capable of anything! We all know this from people that embezzle from work, steal from churches, molest children and murder family members. NO, this is not a severe as murder by any means, but I am the most upset by the injustice. Instead of being understanding, they jump to the defensive about how this person would NEVER do this. What I want to know is...HOW DO YOU KNOW THAT??? ANd if it wasnt him, why wasnt he monitoring the client in an OCCUPIED home that is being shown?
Isnt a real estate agent responsible for what goes on inside of a home they show to someone? So basically I am out of my money and I will never get it back. I filed a report with the police but we all know that there is not much that anyone can do about MONEY missing. Its cash and UNTRACEABLE...
I have to put this report in because I feel that I was wronged all the way around. I got suckered into paying a fee for Murphys 'services' which is the same thing any real estate agent does with out upfront fees...nothing special there! My fee was supposed to include someone working close to get my credit right, and NOTHING happened. They will let you flow in the wind and forget you exist because they deal with SO many people everyday!
They DO not offer personalized service. My advice is to stick to a regular real estate agent to find these homes, their list is no different from theirs even though they claim to have " So many properties to choose from!" You dont need to pay for this and they wont do too much of anything to help your credit out.
Also, untrustworthy. I money was stolen either from an agent or a client they should have been monitoring. I money is on the agent, since he was in the house for 10 minutes without the client there, he had free reign around the house since I was upstairs and my purse was downstairs. So yes, my purse should have been with me...but are agents THIS bad that you have to worry they will steal from right underneath your nose??
And lastly, they will not be there if you have a problem. Just like with this, they will talk over you and make you feel like they do not care. They put on a good front and talk a good game, but will not give two craps if something goes wrong. I have never felt like it was so useless to file a complaint as I did when I called REMAX PREMIER or MURPHY HOME SOLUTIONS. They both were very argumentative and made me feel like it was my fault that someone stole from me, and I misplaced my own money...
This wont be the end of it and I am contacting everyone I can to let them know about the agents that have no compassion and could care less if someone steals from you. WATCH OUT! You will get screwed out of $250 fee for nothing. I know plenty of good agents now, and now know that you dont need to pay fees for their 'services'!