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Report: #1114830

Complaint Review: Music and Arts - Frederick Maryland

  • Submitted:
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  • Reported By: jay — jonesboro Georgia
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  • Music and Arts 4626wedgewood blvd Frederick, Maryland USA

Music and Arts Worst Customer Service That I've seen in a long time Frederick Maryland

*Author of original report: now in collections

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Rented a trumpet while my grandsons trumpet was being repaired. We Gave a specific amount for the maximum that we would pay for the repair and requested we ne notified if repair cost should exceed that amount. First, the repair exceeded the time we were given, an we had to check several times. when we did get the trumpet back the repair cost exceeded the level we agreed to by $100.00, without an estimate or notification.

We settled this issue and picked the trumpet up. we had also rented a trumpet until his was repaired on a monthly basis. We returned the rental and somehow it got misplaced and we were billed for payment of an additional month. We also had lost or damaged insurance but was still billed. We went through the process of finding the trumpet within their organization and eventually found it and we thaought all was good.

Two months later we received a bill for the rental cost again, and we are in the process of settling this issue. Although the local manager tells me it should be completed, he also is telling me that he will let me know when corporate has completly finilized this issue.

This has been a night mare it seems that although we did everthing correctly the company just cannot seem to comprehend the transaction. I am hoping this is the end of this mess but I do not know. Do not EVER deal with this company the right hand has no idea what the left is doing and has the unmitigated gall to first look at you as the mistaken party before verifying what has happened. The local store is where the problem begin intheir poor record keeping and verifying. This should not be an issue that we have to deal with yet here we are very angry at the incompetance of this company.

This report was posted on Ripoff Report on 01/11/2014 03:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/music-and-arts/frederick-maryland-21703/music-and-arts-worst-customer-service-that-ive-seen-in-a-long-time-frederick-maryland-1114830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

now in collections

AUTHOR: jay - ()

POSTED: Monday, January 13, 2014

just received a call from collections for music arts on this supossed debt. everyone is apologizing for the error but it has still not stopped. the on-going saga of incompetance is really starting to make me angry. neveeer use these people for anything!!!

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