• Report: #1002925

Complaint Review: music computing

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  • Submitted: Thu, January 24, 2013
  • Updated: Wed, January 30, 2013

  • Reported By: scott — oklahoma city Oklahoma United States of America
music computing
7901 Cameron Rd, #135 Internet United States of America

music computing Victor Wong FALSE ADVERTISING Internet

*Author of original report: MUSIC COMPUTING HAS ISSUED REFUND, REPAIRED DISPUTE

*UPDATE Employee: No reply to our request for proof.

*UPDATE Employee: The real name to the original poster

*UPDATE Employee: The facts about this issue

*UPDATE Employee: We won't submit to blackmail

*UPDATE Employee: The facts about this issue

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Music Computing upsold their touch frame to me.   They stated they it would perform certain tasks.   I bought the item.   It does not perform the tasks they stated it would.  They refuse to accept returns, they refuse to answer emails, and they put me on hold never to return.   I was encouraged to buy the product and they said it would do all the things I specifically stated I needed it to do.   After I found out it did not perform, they asked me to PROVE that they had stated it would do the things I needed.  THEY TOLD ME ON THE PHONE!!!  These guys may get away with this but I just want other people to know what they are getting into before they spend hundreds and thousands of dollars.

This report was posted on Ripoff Report on 01/24/2013 07:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/music-computing/internet/music-computing-Victor-Wong-FALSE-ADVERTISING-Internet-1002925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

MUSIC COMPUTING HAS ISSUED REFUND, REPAIRED DISPUTE

AUTHOR: lobsterjamaima - (United States of America)

   I wanted to take this time to acknowledge that Music Computing has indeed issued a FULL refund.   There was a communication error that lead to some hasty accusations however their timely response and refund has made it clear that they are committed to maintaining high standards.   I am satisfied with this transaction.
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#2 UPDATE Employee

No reply to our request for proof.

AUTHOR: Music Computing - (United States of America)

William Shdeed has ignored our request for proof of his call logs showing calls he claimed he made to us before the sale of the product and has failed to provided the call logs.  Instead he created yet another website to falsely accuse our company of wrongdoing.  This is a disturbing pattern of behavior that has been consistent with him.  We are at a loss as to what his true intentions are at this point and how it would even be possible to resolve this issue. 
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#3 UPDATE Employee

The real name to the original poster

AUTHOR: Music Computing - (United States of America)

We felt compelled to point out some additional points:

1.)  William claims he ordered the item from us but the name he used to order was Julie Shdeed.

2.)  William attempted to slander and liable our company on youtube but he used the name:  Leann Farha.

3.)  William filed the report on this site but he used the name: Scott.

4.)  His real name is William Shdeed from Oklahoma.  

5.)  Why would someone continually lie about who they are?
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#4 UPDATE Employee

The facts about this issue

AUTHOR: Music Computing - (United States of America)

This reply was sent to William the same day he sent his email request to us.  His posting is inaccurate saying we did not reply. 

Please also note that William posted the report on this site after he received our response.  Further proving his statements are false.
--------------------------------------

William,

We have researched your order and our communication records and can prove what you have stated is categorically false.  Please note the following:

1.)  The order was originally placed on January 4, 2013 by Julie Shdeed through our online store.  The order number was #759.  Up until that time there was no communication by you or Julie with us in regards to the functionality of the MotionCOMMAND FRAME.  Therefore your statement of "Before buying this 19" frame, I was told from your
company that when entering a field that required a keypad that a keypad would pop up on the screen in MAC OSX lion" is false.  We have complete records to back this up.

2.)  Approximately a week later you called and spoke to us and told us you were using the FRAME to create a computer for your car and that you didn't want to use a keyboard and mouse and asked if there was an onscreen keyboard, to which we said the following:

2a.)  Yes, there was an onscreen keyboard available, depending on the operating system and software there are different ways it can be used.  For example in Windows if you touched a field it would pop if up automatically, if not, then you will have to push a button or link and it will pop up.  Also depending on the application you use, it may also automatically that.  We also said there may be a third party app that would make it do it if it did not.  You were very happy because either way, your goal of not needing to use a keyboard and mouse was met.  Because you got off the phone at that point completely satisfied
with our answer, we know you were aware that it may not automatically pop up and would required either pushing a button or link.  Please note, this was a subsequent request on how the product may work, after you purchased the item and was again, not a stipulation for your initial purchase as you claim.

2b).  What we said is in fact 100% accurate.  Unfortunately the Mac OS X required you to push a button to pop up the on screen keyboard. That is not a fault of our product, because in Windows it does work that way.  We have no control over what Apple does with their software.

3.)  Because of the stated fact, we have not deceived you in anyway or misrepresented the functionality of our product.  In fact, it is quite the reverse, as it seems your comments are basically false.

4.)  Furthermore, we believe you have been attempting to post false, misleading and libel comments on our Youtube videos under the name of Leann Farha.  A quick search shows her to be friends with Julie Elizabeth Harris Shdeed  who placed the order and has the same last name as you.  Also we have noted you did not even use your own name in posting your initial report on this site.   Our question  is if you are being truthful in what you have claimed, why would you go to such great lengths to use false personalities and other deceptive measure to get your message across.  This is  certainly a disturbing pattern of behavior. 

5.)  Because of the stated facts here within this email and our communication logs, we believe we have ample proof contrary to your claims and will exert any and all efforts, traditional or legal to defend our company and products.  If forced to we would disclose any and all information on the matter openly.

5.)  Your threats of disputing the charges are duly noted and is certainly within your right, however; we have already prepared complete documentation to support what we have stated here.

6.)  As you know, the FRAME was custom built for you, because it was told to you on the phone and because of that, there is a no return policy.  However, in a final attempt to resolve this issue, although we have clearly been misrepresented by you, we will accept the product in return for a refund of the purchase price of the product only minus a 20% restocking fee.  You will be responsible for shipment back to us and we must receive the product in "like new" condition.  Any damage
or loss will result in further deductions or the refusal of the return all together.

7.)  If you would like to return the item, please let us know and we will forward a product return agreement for you to sign.  Once executed, we will provide a return authorization number for you to send the product back to us.

8.)  Finally, if you are indeed so keen in creating a computer for your car using a Mac OS X computer, our product is the only way you can do it as a touch screen.  It does provide an onscreen keyboard and to have to simply press one button which takes a split second is far from being unusable.  Because we are pretty much the only company that can produce a product compatible with Mac OS X, and the fact that it's the Mac OS X itself that doesn't have automatic pop up for the on
screen keyboard, there is no way for you to do it at all otherwise.

9.)  Finally we will not be swayed by your attempt at black mailing us with bad PR.  A gain, we have ample proof to show what you have stated is false.
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#5 UPDATE Employee

We won't submit to blackmail

AUTHOR: Music Computing - (United States of America)

Furthermore, as you can see by our response, we have already made arrangements to alter our polices for William, however; his report posted here was made after our offer.  It seems he is insistent on attempting to blackmail our company even though we are not at fault, have acted ethically and even tried to accommodate him.  As shown by his deceptive pattern of using other people's youtube accounts to slander and liable our company and his posting of the picture of our CEO, it's really an incredible situation.  Furthermore the product in question has a retail price of $255.00 and was custom made for him.  While it is a good amount of money, we are not trying to defraud him of a substantial sum like thousands of dollars and again, we have already offered him to ability to return the product, which a re-stocking fee that is well within industry standards.

He also now claims that he works at a law firm and has records of the telephone calls he made to us prior to the purchase.  We have requested the records and the name of the law firm he works for to verify the information.  If per chance he is able to produce the records and we are able to verify its authenticity, we will be happy to provide a full refund to him.  However, this does not match our records for emails, chats or phone calls at this time. 
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#6 UPDATE Employee

The facts about this issue

AUTHOR: Music Computing - (United States of America)

Replied to William the same day as his initial email to us:

-------------------------------------------

William,

We have researched your order and our communication records and can prove what you have stated is categorically false.  Please note the following:

1.)  The order was originally placed on January 4, 2013 by Julie Shdeed through our online store.  The order number was #759.  Up until that time there was no communication by you or Julie with us in regards to the functionality of the MotionCOMMAND FRAME.  Therefore your statement of "Before buying this 19" frame, I was told from your company that when entering a field that required a keypad that a keypad would pop up on the screen in MAC OSX lion" is false.  We have
complete records to back this up.

2.)  Approximately a week later you called and spoke to us and told us you were using the FRAME to create a computer for your car and that you didn't want to use a keyboard and mouse and asked if there was an onscreen keyboard, to which we said the following:

2a.)  Yes, there was an onscreen keyboard available, depending on the operating system and software there are different ways it can be used.  For example in Windows if you touched a field it would pop if up automatically, if not, then you will have to push a button or link and it will pop up.  Also depending on the application you use, it may also automatically that.  We also said there may be a third party app that would make it do it if it did not.  You were very happy because either way, your goal of not needing to use a keyboard and mouse was met.  Because you got off the phone at that point completely satisfied
with our answer, we know you were aware that it may not automatically pop up and would required either pushing a button or link.  Please note, this was a subsequent request on how the product may work, after you purchased the item and was again, not a stipulation for your initial purchase as you claim.

2b.  What we said is in fact 100% accurate.  Unfortunately the Mac OS X required you to push a button to pop up the on screen keyboard. That is not a fault of our product, because in Windows it does work that way.  We have no control over what Apple does with their software.

3.)  Because of the stated fact, we have not deceived you in anyway or misrepresented the functionality of our product.  In fact, it is quite the reverse, as it seems your comments are basically false.

4.)  Furthermore, we believe you have been attempting to post false, misleading and libel comments on our Youtube videos under the name of Leann Farha.  A quick search on FaceBook shows her as being friends with  Julie Elizabeth Harris Shdeed, who has the same last name as you and placed  the initial order. Because of the stated facts here within this email and our
communication logs, we believe we have ample proof contrary to your claims  and will exert any and all efforts, traditional or legal to defend our company  and products.  If forced to we would disclose any and all information on the  matter openly.

5.)  Your threats of disputing the charges are duly noted and is certainly within your right, however; we have already prepared complete documentation to support what we have stated here.

6.)  As you know, the FRAME was custom built for you, because it was told to you on the phone and because of that, there is a no return policy.  However, in a final attempt to resolve this issue, although we have clearly been misrepresented by you, we will accept the product in return for a refund of the purchase price of the product only minus a 20% restocking fee.  You will be responsible for shipment back to us and we must receive the product in "like new" condition.  Any damage
or loss will result in further deductions or the refusal of the return all together.

7.)  If you would like to return the item, please let us know and we will forward a product return agreement for you to sign.  Once executed, we will provide a return authorization number for you to send the product back to us.

8.)  Finally, if you are indeed so keen in creating a computer for your car using a Mac OS X computer, our product is the only way you can do it as a touch screen.  It does provide an onscreen keyboard and to have to simply press one button which takes a split second is far from being unusable.  Because we are pretty much the only company that can produce a product compatible with Mac OS X, and the fact that it's the Mac OS X itself that doesn't have automatic pop up for the on
screen keyboard, there is no way for you to do it at all otherwise.

Sincerely,

Sales@MusicComputing.com
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