• Report: #803729

Complaint Review: My Alarm Center

  • Submitted: Thu, December 01, 2011
  • Updated: Mon, April 09, 2012

  • Reported By: fa104 — Atlanta Georgia United States of America
My Alarm Center
Media, Pennsylvania United States of America

My Alarm Center Willett Wiring I cannot remember a company that I have had a worse experience with than "MY ALARM CENTER". I live in Atlanta and had a 7 year relationship with Willlett Wiring. I get a notice from Willett Wirting Media, Pennsylvania

*UPDATE Employee: Official Response from My Alarm Center

*Consumer Comment: We would like to help

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I cannot remember a company that I have had a worse experience with than "MY ALARM CENTER". I live in Atlanta and had a 7 year relationship with Willlett Wiring. I get a notice from Willett Wirting that the billing for my alarm service was transferred to MY ALARM CENTER. After a equipment malfunction could not be remedied without a significant bill from MY ALARM CENTER, I called to cancel and of course get the whole run around about being under a service agreement with MY ALARM CENTER. I was never informed that these guys bought the business from Willett Wiring, only told that MY ALARM CENTER was taking over the billing.

These guys are the worst people to deal with over the phone -- you get bounced from billing to "resolution" back to billing. They can't ever find information you have faxed or mailed to them. supervisors never call you back. I have been trying to resolve this since May and it is now December -- still unresolved. I suggest NEVER using these people.

This report was posted on Ripoff Report on 12/01/2011 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/My-Alarm-Center/Media-Pennsylvania-/My-Alarm-Center-Willett-Wiring-I-cannot-remember-a-company-that-I-have-had-a-worse-experie-803729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Official Response from My Alarm Center

AUTHOR: My Alarm Center - (United States of America)

fa104 - This is an official response from My Alarm Center. We are very sorry it took so long to get back to you on this issue. Willett Wiring sold their accounts to My Alarm Center some time ago. Our initial notice to customers stated that we took over billing because Willett was still responsible for service. Please understand that My Alarm Center still owned and managed your account even though Willett was still servicing you.

Again, we apologize for any confusion over your agreement. For customers who would like to cancel, a cancellation letter (signed by the owner of the system) is needed so we can ensure the account is being cancelled by the responsible party. We recommend that they send a cancellation request through certified mail so we can guarantee its delivery.

Our goal is to exceed our customer's expectations. Towards that end, we do our best to listen and react to both positive and constructive feedback. Hopefully, this issue has been resolved for you, but if not, our friendly customer representatives are available at 866-484-4800 Monday through Friday 8am-8pm EST to speak with you on any questions or concerns you may have.
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#2 Consumer Comment

We would like to help

AUTHOR: Acoustic Innovaitons - (United States of America)

Acoustic Innovations is a local Home Automation company based out of the Alpharetta, GA.  We are aware of some of the recent changes on going with Willett Wiring.  If you are in need of assistance with your current system; we would be happy to help. 















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