• Report: #606158

Complaint Review: my clean pc

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  • Submitted: Sat, May 22, 2010
  • Updated: Thu, July 22, 2010

  • Reported By: Bob — Washington Crossing Pennsylvania United States of America
my clean pc
Internet United States of America

my clean pc - clean my pc rogue website -- hijacks your computer makes it inoperable -- demands $$ for an online fix Internet

*Consumer Comment: A suggestion...

*Author of original report: Restore inoperable

*General Comment: Either you or your Guru

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Despite a slick TV ad on Discovery Science, this company operates a rogue website that downloads an immense amount of self generating malware and hijacks your compuiter. Innocently, after seeing the ad I went to the website for a "free scan" of my computer that was supposed to identify infections and speed up the computer.

Immediately, my Windows firewall was irreparably rendered inoperative.  My computer would not respond to commands and I received numerous popups telling me I have an infection.  Then my computer went --on its own -- to the company's website telling me to buy their software to fix the mess they created! After that 2 porn sites popped up on my screen.

I did not buy the product they said would fix my computer.  I feared what they would do with my credit card number and what othr malware they would send.  So far, an IT guy was unable to repair my computer at my home, even after removing 270 pieces of malware.  He told me that the infection has gone deep into the registry and as malware is removed it generates another piece to replace it,  My computer is going to the IT shop for further repair.

My AVG software completely failed to protect me. I checked yhe company's contact info and discovered it is in the UK. This is going to cost me $$ to fix my computer.  Be aware and do not fall for this website's trap.


This report was posted on Ripoff Report on 05/22/2010 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/my-clean-pc/internet/my-clean-pc-clean-my-pc-rogue-website-hijacks-your-computer-makes-it-inoperable-de-606158. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

A suggestion...

AUTHOR: spc3rd - (USA)

Your situation is one a lot of people seem to be encountering with these ever-increasing websites who advertise on TV their so-called "pc cleaning" services.  In doing some checking, I have noted when the misdeeds of such websites is finally brought into the light and consumers start filing massive complaints, they just close up the site and re-open it under a different name!

You stated that after letting the site's software "check" your pc...it rendered both your AVG security software and Windows Firewall useless.  May I suggest you also contact Microsoft's security support staff about this incident (if you have not already done so).  Since this website's software is neutralizing the firewall and AVG...Microsoft's security support staff should be made aware of this fact so they can investigate it and hopefully come up with a means to counter it.  It will also enable Microsoft to place a warning to alert other consumers that the website is dangerous (when consumers see the red alert symbol beside the website's name while surfing).

You can report an unsafe website to Microsoft (when you first access the unsafe website) by (1) - clicking on the "Safety" button at the top right of your screen, (2) - on the drop-down menu click on "Smart Screen Filter", (3) - then click on "Report Unsafe Website."  I hope you are able to resolve the problems created by those creeps and thanks very much for alerting others by your post here on the ROR website!

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#2 Author of original report

Restore inoperable

AUTHOR: Bob - (United States of America)

I tired to restore to an earlier day but a window opened telling me a virus had rendered my restore function inoperable. 
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#3 General Comment

Either you or your Guru

AUTHOR: Jim - (U.S.A.)

Back up your computer (Restore) before the date this first occured, that'll kill it.
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