- Report: #1083255
Report - Rebuttal - Arbitrate
Complaint Review: MyComputerCareer | Ripoff Report Verified™ …businesses you can trust. MyComputerCareer's students prepared for long & lucrative IT career with certifications from learning partners: Microsoft & CompTIA. MyComputerCareer Focused On Career Development, Strong Partnerships With Industry Leaders. MyComputerCareer accredited by Accrediting Council for Continuing Education & Training (ACCET), an independent agency recognized by Department of Education.
my computer career2400 corporate exchange drive columbus, Ohio USA
MyComputerCareer REVIEW: MyComputerCareer.com executive team and employees are committed to customer satisfaction. My Computer Career is dedicated to providing the highest customer satisfaction and best outcomes in the IT training industry.
*UPDATE: MyComputerCareer pledges their commitment to always improving their operations by joining Rip-off Report’s Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. MyComputerCareer is recognized by Rip-off Report as a Verified Safe business.
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EDITOR’S UPDATE: Positive rating and recognition has been given to MyComputerCareer for its commitment to excellence in customer service.
Ripoff Report’s discussions with MyComputerCareer have uncovered an ongoing commitment by the company to total client satisfaction. This means that in the event of a disagreement or unmet expectation, students can expect that the institution will work towards finding a mutually satisfactory resolution. MyComputerCareer executives and staff listen carefully to client concerns and see them as opportunities to learn from past mistakes and become more efficient and effective in delivering a quality education and career development experience to each and every student.
MyComputerCareer’s Founder and President, Tony Galati, has gone the extra mile to give his personal assurance to students that their concerns, as well as their compliments will be heard. “We know that at a busy school like ours, a student may occasionally fall behind or feel a little lost. We’ve certainly had a few instances of students feeling as though their expectations weren’t being met or their voices weren’t heard. That’s why we implemented ‘Dear Tony.’ If ever a student feels like their needs aren’t being met by our personnel on their campus, they know where to go to reach me, personally, and get my response quickly—usually the same day. I don’t know any other school where students have that kind of immediate access to the President, Provost, or Dean. I treat these messages with the highest priority because nothing is more important to me than the satisfaction and success of our students!”
In the course of its review of MyComputerCareer, Ripoff Report learned that in most cases, the Dear Tony feedback is positive, affirming that students are enjoying a successful experience at the school. Whenever a suggestion or criticism is noted, however, the organization is quick to mobilize around the student to resolve the concern. MyComputerCareer has demonstrated that, more than simply meeting mandatory requirements of any resolution or settlement, administrators go the extra mile to attempt to exceed expectations and help the complainant feel positively about the experience and outcome.
The information provided in this report is based on comments made by Bruce Ackerman during an on-site inspection held by a third party verification company with no biases toward MyComputerCareer.com, Inc.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
MyComputerCareer.com, Inc. is a school offering IT training to help their clients achieve better, more satisfying careers by giving them specialized training in the area of information technology. Leads are typically acquired through internet and radio advertising, as well as through their website. The team at MyComputerCareer.com focus on a “no pressure” sales process, where the customer is given “the help and consideration [they need] to make an informed decision to commit to the course of study,” explains Bruce Ackerman, a representative of the school.
At times, a client may feel that he or she was not satisfied with the level of service received, however, Mr. Ackerman states this is not common. In the few cases students do feel that way, the team at MyComputerCareer.com “went above and beyond normal customer care” to ensure the client’s satisfaction, explains Mr. Ackerman. This generally ensures that the client is happy after the team works with them, but sometimes, Mr. Ackerman states that the client does not ever reply after receiving the additional help. After a complaint is resolved, regardless of the outcome, the student is asked to return. “And, in some instances, one on one contact is made,” explains Mr. Ackerman.
MyComputerCareer Complaint Resolution & Customer Care
When receiving a complaint, the team at MyComputerCareer.com does take into consideration the student’s time and money spent thus far on the course. “Consideration is taken, but once a student has taken over 50% of the class, the company still goes above and beyond” to ensure the student’s satisfaction, states Mr. Ackerman. To ensure that the students are receiving quality training, all instructors have professional degrees, and the school offers one-on-one training, second-chance testing, and job placement upon completion of the training.
In response to the complaint launched against them on Ripoff Report, Mr. Ackerman states that it was a fabricated complaint posted by a competitor in August of 2012. Since receiving the complaint, MyComputerCareer.com has since launched its own “Dr. Tony Website,” where students can post complaints and the team at MyComputerCareer.com can respond to them directly and resolve any issues that arise.
Mr. Ackerman and the team at MyComputerCareer.com, Inc. recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. Mr. Ackerman states that they value the “accurate reporting” that Ripoff Report offers.
MyComputerCareer Positive Feedback
"MyComputerCareer employees feel a strong connection to the company and especially, to the students. It’s not uncommon to hear comments like, 'I love what I do. Every day I come to work knowing I’m helping to make a positive difference in our students’ lives.' This sentiment extends from the boardroom to the classroom and will be echoed by executives, admissions advisors, instructors, career services personnel, and administrative staff.
Employers that hire MyComputerCareer students seem complimentary, as well. For instance, Marie Badger, a recruiter for an IT staffing firm in the Raleigh area said, 'MyComputerCareer has set the standard of what an individual should do in trying to break into the IT field. The whole process is awesome because it guarantees a way in…I have been working with MyComputerCareer for about two years and…what I have been most impressed with is the quality [candidates]. It has just been a great experience all around.’”
STATED IMPROVEMENTS FROM YOUR COMPANY NAME.
"Ripoff Report complaints have given MyComputerCareer the impetus to reevaluate the customer experience and make sure we’re delivering on our promises. Although no one can satisfy every customer 100% of the time, we can make sure that when we do stumble, we do everything in our power to make it right. Through our new “Dear Tony” program, and better internal communications throughout the organization whenever a challenge first appears, we have been able to spot and resolve problems earlier and avoid some of the disappointments that might have otherwise resulted both for the student and for our organization. MyComputerCareer is committed to continually striving to improve in this vital area of customer satisfaction and service.”
In summary, after our review, which included discussions with Mr. Galati and many of his past and current associates, Rip-off Report is convinced that MyComputerCareer is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
my computer career Falsifying Information in order to sign you into a contract with no intention of fulfilling obligation columbus Ohio
I am currently attending mycomputercareer in Columbus, Ohio. As in other stories I've read, I was brought in and told classes start in a few days and didn't have much time to think it over. Also in my case I was told that there would be a significant $5,000 price increase in tuition after this enrollment. The labs we are told to do are not user friendly. They have a completion rating and some labs just don't ever reach 100%. The teachers read straight from a power point for ten minutes to an hour and a half and then we're told to do our labs for the day.
When my virtual machine unregistered its key somehow, I asked two seperate instructors what I should do in order to fix it. One told me "I dunno", the other said, "I don't know what to tell you, I don't know what you did." I have called the front desk multiple times when not at the facility and not once have I recieved an answer, nor gotten a return phone call from the voicemails I've left. Many people feel abandoned in about every faccet here.
The amount of learning here is very little. Memorizing questions from our testing software is where you get most of your knowledge. If the labs would work they would be somewhat helpful too. You can purchase a key for a virtual machine online, all the testing engines and resources, and get access to everything they offer minus the instructors that offer literally zero help for under $600 for a years lease on all programs and virtualization tools. There is absolutely no hands on learning. The first day we disassembled and reassembled a desktop PC and that was the only thing I've ever touched aside from my laptop. Which is about a $700 ASUS A8 supplied by the "school".
I went to a "job fair" last week. The lady glanced at my resume and then went into her well recited speech about how in the IT field you need to have experience in a call center. Although I wasn't looking for a position like that and it wasn't exactly related to the field, employers really want you to have call center experience. The commercials Darron the guy who I first talked to when I came in to have my initial meeting said with just a few certifications, I can expect to make between 60 and 100K a year and even more if I really got into it. Also advertising that it would be good for my growing family as it would be a Monday through Friday 9-5 type position. The recruiter who I was set up with through My Computer Careers job fair offered $12 an hour for a job that was Thursday through Monday from 10 A.M.- 7 P.M. The job was taking complaint calls for Big Lots in a call center which has not one bit of IT involved and could have gotten that particular position walking in off the street.
When asked about how to get a better paying job the job placement people say you need experience. You have to work at one of these call centers, or as they so elegantly call them, "introductory level positions". A woman was getting upset last week asking why there is no hands on and why they're setting us up with recruiters for customer service jobs in call centers and they got pissy with her and refused to answer the questions she was asking. Then asked if anyone had any other concerns related to resumes or job fairs. No one said anything and they quickly grabbed their computers and left.
Literally not one thing here has any validity in calling it an education. They get government funding through FAFSA and do not provide said education, and definitely do not offer the results as far as job placement and implementing a career path. The education, the career, and your destiny is all in your hands. Just as it was before you signed up to pay them $20,000 to help you better your life. Not once have I been excited to have been here. Everything I do here I could do more productively at home. I can read a power point on my own, I don't need someone to stand up in front of me and read it for hours taking a fifteen minute break every 45 minutes. Not one thing about this experience has bettered my position. Althouh I'm keeping up with the requirements and have earned a few certifications, I'm still working in a restaraunt at the job I had when I started, making a better wage than what they are offering at the "hiring events".
This report was posted on Ripoff Report on 09/10/2013 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/my-computer-career/columbus-Ohio-43231/my-computer-career-Falsifying-Information-in-order-to-sign-you-into-a-contract-with-no-in-1083255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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