• Report: #1022306

Complaint Review: my family mobile

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  • Submitted: Fri, March 01, 2013
  • Updated: Fri, March 01, 2013

  • Reported By: David — Bellevue Washington U.S.A.
my family mobile
P.O. Box 629026 El Dorado Hills, California 95762 Internet United States of America

my family mobile myfamilymobile My family mobile refused to allow me to terminate my account and continued to bill after multiple requests to terminate. Internet

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I purchased a no contract phone and service from My family mobile.com.  After a period of 5 months I was not satisfied with the service and called their customer service department to terminate.  The first customer service representitive spoke very poor english and was not comprehending the conversation.  I asked to speak to his supervisor in hopes of making progress. He said "NO".  It told him it was the best thing to do so we could end the call quicker.  He said "NO" 3 more times and then hung up.

I called back and tried the same thing with another customer service rep. and we seemed to understand each other.  Then he said "All I need is your P.I.N. and we can close the account"  I gave him the same P.I.N. that I had used to pay the bill the 5 previous months.  The customer service rep. said "thats not the correct P.I.N. so I cannot close your account.  I explained that the billing cycle would start again in just 2 days and that i was not interested in paying for another month but to no avail.  I was no longer in control of the P.I.N  and by their statement "giving the wrong P.I.N." and was for all intents and purposes forced to have the next months bill added on in just 48 hours.

I called back and demanded to speak to a supervisor and after a wait of 45 minutes, I was connected just to have the call disconnected when the supervisor finally answered.  I read throught the contract and found that if I just failed to pay the bill for 2 billing cycles the service would self terminate.  That happened at Midnight last night and the phone no longer has a valid SIM card.  I paid 2 months of service today that I never used but was fully unable to terminate because of what I am sure is a company policy regarding anyone attempting to cancel their service will be told that the dont know their own P.I.N and so the bills will continue until they are damn good and ready to finish taking your money.

If anyone from My family mobile would like to respond to this.  Please do not bother.  Instead respond to the paperwork that you were sent by THE ATTORNEY GENERAL Of The STATE Of WASHINGTON.  You have 21 days which started on February 26th.

If anyone is thinking of using My family mobile as a cell service provider I WOULD STRONGLY ADVISE AGAINST IT!  Dont do it.  The absolute worst customer service I have ever recieved.

This report was posted on Ripoff Report on 03/01/2013 06:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/my-family-mobile/internet/my-family-mobile-myfamilymobile-My-family-mobile-refused-to-allow-me-to-terminate-my-accou-1022306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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