My Florida specialty plate Michael Towner they charged for a specialty plate and registration of my car I didnt receive it miami Florida

The customer's order was processed by an authorized florida Tax collector's office and shipped to the person who is registered as the first owner on the vehicle. All fees were paid and the license plate was properly titled to the vehicle. The customer complains that she/they did not receive the license plate. Normal procedure in the case of a lost tag is to file an Affidavit of Lost Tag. We have sent the Form to the customer to comply with state law and we are awaiting completion of the form so that a replacement tag can be issued and registered to the vehicle.

Unfortunately, this is just a case of the license plate either being lost in the US mail, or not received by the complainant. There is not much that can be done in this instance other than what we have tried to do. We cannot cancel the transaction once the tag is licensed to the cutomer's vehicle. We have sent the Form to both licensed vehicle owners to request that the procedure mandated by state law is followed and we will continue to assist until this matter is resolved.

The funds were already transmitted to the florida Department of Motor Vehicles and we have sent a copy of the receipt and registration to the customer so that if she gets stopped, there will be no issue.

We have 15 emails between the 2 parties - together with some emails from the customer's boyfriend, who says he is US Marine, which cannot be published here.

We stand ready to resolve the customers issue, but need the customer to comply with state law and complete the form that was sent to her. 

The legitimate website is actually less expensive and easy to use. The renewal letter you get gives you the information to renew online at your county's tax collector website. For example, looks like you are in Miami-Dade County and that (legitimate) website is:  miamidade.gov/taxcollector/motor-vehicle-renewals.  If you are in another county, just substitute your county name + motor vehicle registration renewal to find the proper website.  Notice it is a dot gov site and NOT a dot com site. If you are renewing through anything other than the legitimate government website than it is a scam.

Since you have been scammed, I would report it to the police (file a report) and report it to the FTC. You might want to file a small claims case to get a refund. Keep your emails to show as proof to the judge. Do your due diligence on the owners of the bogus site so you sue them personally too. It is a small amount but if you get a judgement you can collect on the judgment.

In the meantime, make sure you renew your tag on the legitimate site because you are past your renewal date now according to your post.