- Report: #1096032
Report - Rebuttal - Arbitrate
Complaint Review: My Play Direct
My Play Direct400 Lafayette New York, New York USA
My Play Direct Tyler Farr Store Tyler Farr's Redneck Crazy Hat Bundle a SCAM !!!!!!! New York New York
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On September 4, 2013, I ordered and received confirmation of said order for the "pre-order" Tyler Farr Autographed Hat and CD Bundle. (I have the original Order Number but am purposely not posting it)
On September 27, 2013, I received an email from MyPlay Direct stating "Tyler has also been busy hand-signing each one of your hats, but due to overwhelming demand hasn't been able to complete them all just yet. As soon as the signings are complete - we expect this to be done next week - we'll ship your hat. As soon as your hat is shipped, you will receive a separate email with tracking information."
On September 30, 2013, I received the free download also stated that we would receive in the email I received on September 27, 2013.
On October 1, 2013, I received an email that the CD had shipped and it was delivered via UPS on October 3, 2013.
On October 25, 2013, I emailed MyPlay Direct regarding the fact that I have never received the Tyler Farr autographed hat. I received an automated reply (Numbered by them 50729) stating that "In most cases, a live agent will reply within 24 hours." To date, (October 31, 2013) we still have not heard from "a live agent" from MyPlay Direct.
To date, I have not received the autographed hat that was part of the "bundle".
On October 31, 2013, I sent yet another email to MyPlay Direct regarding the fact that I have never received the autographed hat and received yet another automated reply assigning my "customer service question" number 55976.
This report was posted on Ripoff Report on 10/31/2013 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/My-Play-Direct-/New-York-New-York-10003/My-Play-Direct-Tyler-Farr-Store-Tyler-Farrs-Redneck-Crazy-Hat-Bundle-a-SCAM-New-1096032. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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