• Report: #1062977

Complaint Review: my quick funds

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  • Submitted: Fri, June 28, 2013
  • Updated: Fri, June 28, 2013

  • Reported By: 14412 s clymar ave — 90220 California
my quick funds
Apartado Postal 1150-1200 Internet Costa Rica

my quick funds AKA MyQuickFNDS, C.R.L. , efinance poor customer, service,false advertising, falsification of documentation, slander to customer name, harassment  Internet

*Consumer Comment: they are illegal

*UPDATE Employee: Please Contact Customer Service

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my quick funds was a third party company reffered by a payday advance website. they contacted me when my information was submitted to the payday loan website. i applied for a payday loan over the phone by a customer service representative and during the conversation "collection of my information" the representative stated "important facts of the contract" and i was told that i would be sent a copy of the contract via email, the loan was for 400.00and i only recieved (380.00) and there was a fee of 180.00 which i had to pay back in 2 weeks,the rep stated that if i could not pay the 400 back in full i could pay 60.00 towards my balance every 2 weeks. i paid 180 on may 30th 2013. then on june 5th i was notified by my bank that my account had been overdrawn 6x35.00(overdraft fees). i did a stop payment because i was told i would be able to pay every 2 weeks not 5 days later. 

on june 28th they withdrawed 203.00 directly from my account. it exceeded the amount in the agreement and i called them 6 times to speak to a supervisor  4 of the 6 calls when i asked to speak to a supervisor the calls "mysterioulsly" got disconneted with a total hold time of all 6 calls 76minutes and 11seconds. i was able to speak to a supervisor finally by the name of jason v. who barely spoke english and hardly understood what was going on i stated to him that since 203.00 was taken out of my account that i wish to pay the remaning balance of 200 for the loan and an additional payoff fee of 60.00 he refused to let me pay that he kept saying i owe 400.00 and that the money i was paying was towards principal of the loan which was not initaially stated at loan sign up since i never saw the contract i stated that to him several times and he said you should have got one and during the conversation @ 17:51 pacific standard time he sent me a copy of the contract i will attach an image of the email and the chain from may 7th,2013 the inital loan date to prove that i never recieved a copy of the contract when i was supposed to since i signed up over the phone. "which is a form of fraud and false advertisment" jason and the other customer service representatives stated that i should read the contract and i stated how am i gonna read something i dont have. i feel cheated bamboozled, scammed all of the above


This report was posted on Ripoff Report on 06/28/2013 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/my-quick-funds-/internet/my-quick-funds-AKA-MyQuickFNDS-CRL-efinance-poor-customer-servicefalse-advertisin-1062977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

they are illegal

AUTHOR: ScrewedInNJ - ()

They pull bait and switch and have no licenses, they are illegal and got me too. I have a laywer ready to clear this up for me

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#2 UPDATE Employee

Please Contact Customer Service

AUTHOR: ECG - ()

I work for Encompass Consulting Group, we have been contracted by E-Finance to handle any and all consumer complaints, as well as Quality Monitoring. I would like to take a look at your account, and review the calls you mention in your complaint. Could you please provide your loan number or email us at the email address provided in your contract so that I can further assist you? Should you email please put in the subject line Attention Encompass Consulting Group RE:COMPLAINT BOARD. It is extremely important to us to assist you in resolving this matter with E-Finance and My Quick Funds.  

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