I purchased over one hundred items on e-bay and deliveries were done in a staggered fashion. MyUS received parcels and advised me of the description and weight of the items. I could not reconcile with e-bay, and TRUSTED myUS blindly. Since they mentioned on the receive notification the "Value for custom purposes" I was truly under the impression that once the export invoice is framed, they would use the correct description and value from the invoices inside the e-bay parcels.
Once I had a fair amount of items ready I requested myUS to do the export. I noticed there is an option to ask for values to be reduced, but since I am an honest person, I did not request any changes to values.
I was travelling over this period so did not pay much further attention, trusting myUS
UNFORTUNATELY when the shipment arrived in the import country, customs opened the shipment and found many more items inside the shipment than what myUS declared. The values on their invoice was also questioned. When I consulted with myUS, they informed me that they did not find invoices inside all the parcels and "estimated" a value/description. This was the first time the problem was brought to my attention. Had they informed me of this problem PRIOR to the export, I could have forwarded the e-bay invoices to them, exactly what I did. AGAIN myUS framed the invoice incorrectly. This time using correct descriptions but under declaring the values again. Customs fined me again. The THIRD time around my US finally framed the correct invoice. I had to pay a $2400 fine prior to customs releasing the shipment.
MyUS apologized on several occassions for the error and explained the problem with regards to not receiving invoices or values in the e-bay parcels... this all in the months AFTER the export was made and the shipment got stuck with Customs.
According to the International Chamber of Commerce and Industry, invoice values are not to be reduced and correct descriptions should be quoted. IF myUS did not have this information available, I seize to understand why they did not disclose this information PRIOR to effecting the shipment, or provided the export invoice PRIOR to the shipment. I received a packing list, quoting a few items and weight. I had no idea more items were shipped than what they indicated on the system, nor that they did not "apparently" find the e-bay invoices inside the parcels upon receipt.
These kind of incorrect shipments also effect the USA's export declarations as a whole, as lower export values are being declared. With myUS being a $24 Million Dollar Company, it bears and effect on the long run. The company is acting in complete contravension of the ICCI's rules and regulations and I am sure also of the American Customs ACT to offer REDUCED values for export purposes on their sytem. To my mind it is totally illegal.
I am disappointed that although they admitted their mistake in various e-mail correspondence to me in the first few months after the export, the company refused to accept any responsbility when it came to having to pay the fine and quickly through their terms and conditions on the table.
I accept honest mistakes can happen and between a service provider and a customer it should be worked out, but knowing they are such a big company, they very quickly refused any further involvement.
A true disappointment in deed.