• Report: #1140310

Complaint Review: MyComputerCareer | Ripoff Report Verified™ …businesses you can trust. MyComputerCareer's students prepared for long & lucrative IT career with certifications from learning partners: Microsoft & CompTIA. MyComputerCareer Focused On Career Development, Strong Partnerships With Industry Leaders. MyComputerCareer accredited by Accrediting Council for Continuing Education & Training (ACCET), an independent agency recognized by Department of Education.

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  • Submitted: Sun, April 20, 2014
  • Updated: Sat, September 27, 2014

  • Reported By: abetterlife — Columbus Ohio
mycomputercareer.com
3200 Corporate Exchange Dr Columbus, Ohio USA

MyComputerCareer REVIEW: Customer Satisfaction Commitment: MyComputerCareer.com is dedicated to customer satisfaction. A nationally accredited career school, My Computer Career complies with exacting standards, requirements & submits to periodic audits by accrediting board (ACCET), the US Department of Education, & state regulatory agencies. These regulatory standards cover every facet of school’s admissions, education, career placement, & administrative practices, assure students that institution is being properly, legally, & effectively operated. MyComputerCareer encourages student feedback through an open-door policy by all staff members, & a direct “hotline” to the company President. Student evaluations of individual classes are routinely solicited. Most importantly, MyComputerCareer’s documented, audited results show that since accreditation or campus acquisition, MyComputerCareer has routinely met or exceeded completion & placement standards.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – MyComputerCareer pledges to always resolve any issues, feel safe, confident & secure when doing business with MyComputerCareer. MyComputerCareer recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW:

EDITOR’S UPDATE: Positive rating and recognition has been given to MyComputerCareer for its commitment to excellence in customer service.

Ripoff Report’s discussions with MyComputerCareer have uncovered an ongoing commitment by the company to total client satisfaction. This means that in the event of a disagreement or unmet expectation, students can expect that the institution will work towards finding a mutually satisfactory resolution. MyComputerCareer executives and staff listen carefully to client concerns and see them as opportunities to learn from past mistakes and become more efficient and effective in delivering a quality education and career development experience to each and every student.

MyComputerCareer’s Founder and President, Tony Galati, has gone the extra mile to give his personal assurance to students that their concerns, as well as their compliments will be heard. [continued below]....
..... “We know that at a busy school like ours, a student may occasionally fall behind or feel a little lost. We’ve certainly had a few instances of students feeling as though their expectations weren’t being met or their voices weren’t heard. That’s why we implemented ‘Dear Tony.’ If ever a student feels like their needs aren’t being met by our personnel on their campus, they know where to go to reach me, personally, and get my response quickly—usually the same day. I don’t know any other school where students have that kind of immediate access to the President, Provost, or Dean. I treat these messages with the highest priority because nothing is more important to me than the satisfaction and success of our students!”



In the course of its review of MyComputerCareer, Ripoff Report learned that in most cases, the Dear Tony feedback is positive, affirming that students are enjoying a successful experience at the school. Whenever a suggestion or criticism is noted, however, the organization is quick to mobilize around the student to resolve the concern. MyComputerCareer has demonstrated that, more than simply meeting mandatory requirements of any resolution or settlement, administrators go the extra mile to attempt to exceed expectations and help the complainant feel positively about the experience and outcome.

The information provided in this report is based on comments made by Bruce Ackerman during an on-site inspection held by a third party verification company with no biases toward MyComputerCareer.com, Inc.

MyComputer Career is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

MyComputerCareer.com, Inc. is a school offering IT training to help their clients achieve better, more satisfying careers by giving them specialized training in the area of information technology. Leads are typically acquired through internet and radio advertising, as well as through their website. The team at MyComputerCareer.com focus on a “no pressure” sales process, where the customer is given “the help and consideration [they need] to make an informed decision to commit to the course of study,” explains Bruce Ackerman, a representative of the school.



At times, a client may feel that he or she was not satisfied with the level of service received, however, Mr. Ackerman states this is not common. In the few cases students do feel that way, the team at MyComputerCareer.com “went above and beyond normal customer care” to ensure the client’s satisfaction, explains Mr. Ackerman. This generally ensures that the client is happy after the team works with them, but sometimes, Mr. Ackerman states that the client does not ever reply after receiving the additional help. After a complaint is resolved, regardless of the outcome, the student is asked to return. “And, in some instances, one on one contact is made,” explains Mr. Ackerman.

MyComputerCareer Complaint Resolution & Customer Care

When receiving a complaint, the team at MyComputerCareer.com does take into consideration the student’s time and money spent thus far on the course. “Consideration is taken, but once a student has taken over 50% of the class, the company still goes above and beyond” to ensure the student’s satisfaction, states Mr. Ackerman. To ensure that the students are receiving quality training, all instructors have professional degrees, and the school offers one-on-one training, second-chance testing, and job placement upon completion of the training.

In response to the complaint launched against them on Ripoff Report, Mr. Ackerman states that it was a fabricated complaint posted by a competitor in August of 2012. Since receiving the complaint, MyComputerCareer.com has since launched its own “Dr. Tony Website,” where students can post complaints and the team at MyComputerCareer.com can respond to them directly and resolve any issues that arise.

Mr. Ackerman and the team at MyComputerCareer.com, Inc. recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. Mr. Ackerman states that they value the “accurate reporting” that Ripoff Report offers.



MyComputerCareer Positive Feedback

"MyComputerCareer employees feel a strong connection to the company and especially, to the students. It’s not uncommon to hear comments like, 'I love what I do. Every day I come to work knowing I’m helping to make a positive difference in our students’ lives.' This sentiment extends from the boardroom to the classroom and will be echoed by executives, admissions advisors, instructors, career services personnel, and administrative staff.

Employers that hire MyComputerCareer students seem complimentary, as well. For instance, Marie Badger, a recruiter for an IT staffing firm in the Raleigh area said, 'MyComputerCareer has set the standard of what an individual should do in trying to break into the IT field. The whole process is awesome because it guarantees a way in…I have been working with MyComputerCareer for about two years and…what I have been most impressed with is the quality [candidates]. It has just been a great experience all around.’”

STATED IMPROVEMENTS FROM YOUR COMPANY NAME.

"Ripoff Report complaints have given MyComputerCareer the impetus to reevaluate the customer experience and make sure we’re delivering on our promises. Although no one can satisfy every customer 100% of the time, we can make sure that when we do stumble, we do everything in our power to make it right. Through our new “Dear Tony” program, and better internal communications throughout the organization whenever a challenge first appears, we have been able to spot and resolve problems earlier and avoid some of the disappointments that might have otherwise resulted both for the student and for our organization. MyComputerCareer is committed to continually striving to improve in this vital area of customer satisfaction and service.”



In summary, after our review, which included discussions with Mr. Galati and many of his past and current associates, Rip-off Report is convinced that MyComputerCareer is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

———————————————

mycomputercareer.com: The only hands-on you get is when you sign the contract Columbus Ohio

Why did I use the username, "A Better Life"? Because that is the key my computercareer.com uses for the wireless access to their network. A network that has a hard time to handle all the network traffic and sometimes it crashes due to a broadcast storm. To avoid an unreliable network, now they use wired access while real institution would fix the problem and let students have more flexibility which is the reason, we like wireless access. Just keep in mind that these people will be teaching you. This is problem number 1.

Let’s move to other problems with mycomputercareer.com. I graduated from this institution a while ago. I can tell you that some students will not receive one certification because they have not the ability to pass any of them. I have seen many students to just receive CompTIA A+, Network+, and the not counting MTAs and some walk off without any certs. The MTA are fairly easy exams, when students do their measure up exams, they will pass MTAs. However, I have not met any students, while I was there, to pass MCTS and MCITP exams, whose include 70-640, 70-642, 70-646, and 70-680. These exams are extremely hard and even instructors and flex instructors are failing them. Instructors, who are teaching the material to students and try to prepare them for the exams,

When you go to their orientation and they go through the spiel, they will tell you that you can make $60,000 and plus yearly as a professional, maybe if you have previous experience in the IT-Field, you might. However, be prepared to receive job offers, starting as little as $8.00 an hour. Most of the companies, my computercareer.com deals with are temporary agencies such as TechSystem, Modis, Kelly Services to name a few. While sitting through orientation, you will ask questions and not sure if the program is for you. They will tell you that you are smart and can do it, counting on your self-esteem. Do you want to be called dumb? Well, I don't. The recruiter, uses any method to lurk you in to believe that the program carrying a sticker of $19,500, will be beneficial for you, but at the end of the program, you can use the completion of the program by either framing it or put it away because it is useless. Well, after you gone through the sales b***h, they will directed you to Financial Director, hoping that you are not defaulted on your student loans, so FAFSA can be accessed and completed. Believe me; they will accept anybody, even drunks who they will kick off the premises afterwards.  Just remember:

 1st week 75 % of the tuition will be reimbursed

2nd week 50 % will be reimbursed

3rd wekk 25 % will be reimbursed

45th week; students are SOL

Everybody who walks through their door is just a walking dollar sign. The campus director is a very nice person to your face but she is fake like Front desk person, Recruiter, Career Counselor, and of course, the Financial Director. They do and say everything you want to hear by simply lying to you. By the way, mycomputercareer.com increased the tuition by $5,000 almost a year ago because they decided that a tablet and one additional course would justify it.

Let’s talk about the hands-on experience; you should gain from the institution. We worked on Hyper-V technology while the labs were written in Virtual-Box. Most of the labs didn't work and frustrated most of the students. The instructor would read for PowerPoint slide in record time and skipping many of them. He would take a lot of smoke breaks and sometimes disappears for hours or didn't even come back. Our breaks were 3 hours in an 8 hour day. The flex time is a joke. You just sit in a room and do the work you could have done at home but for the Financial Aid purpose, mycomputercareer.com is required to have students on campus for so many hours. AT this time, one of the campuses is on probation for not complying with the financial aid standards. Well, after each course, we had to take our final exam which was a measure up test in study mode. If the wrong answer was given, students could correct them and get an A on their finals. If students would have taken it in certificate mode, many students would have failed the entire program. Yes, it is memorizing the answers. I didn't have to read the questions anymore; I just looked at the answer, selected the right answer one and completed my test with an A. There were only 100-160 questions in the bank; it is easy to remember the answers. Learning material are books copied as .pdf files, software is from DreamSparks that is a Microsoft website for free software that is good for two years, and videos with some instructor talking about the material of the course which is not enough to pass the certification exam. There are pre-assessment tests, post- assessment tests, and labs that just contain the content of the videos. 

To wrapped it up. Before you consider Mycomputercareer.com, check out jobs as network administrator or server administrator and see the requirements. I will tell you, that you won't get close to the requirements because most of them are bachelor degrees and years of experience. Mycomputercareer.com might be beneficial for professionals who are seeking certifications; otherwise it is a hoax and a waste of money.


A person who wants you to avoid the mistake, many others made including me,

Abetterlife 


This report was posted on Ripoff Report on 04/20/2014 05:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/mycomputercareercom/Columbus-Ohio-43068/mycomputercareercom-The-only-hands-on-you-get-is-when-you-sign-the-contract-Columbus-Ohi-1140310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 REBUTTAL Individual responds

Retraction of my Complaint

AUTHOR: Abetterlife - ()

 

I’m writing to retract the complaint I entered previously about MyComputerCareer in this forum. Due to a refund disagreement I had with the company that I thought was their fault, but later learned was the responsibility of a 3rd party, I became upset and overreacted. The school and I have settled our dispute to my satisfaction and I can vouch for the integrity of this organization and its principals.  In my anger, I made several charges that were exaggerated or out of context. In particular, I want to address a few of the most serious complaints:

 

  1. Income claims – While MyComputerCareer representatives do sometimes cite career income potential of $60,000 a year or more they do not guarantee incomes or tell students to expect jobs in those salary ranges until they have gained some industry experience.
  2. $8.00 per hour jobs – On this point, I was mistaken. MyComputerCareer typically doesn’t place students in jobs under about $12 an hour unless a student insists that they want or need the position. The average, according to their analysis, is about $17.50/hour and because of the nature of the school, most of those jobs are first-time career entry positions. Of course, more experienced students can do much better. MyComputerCareer actually helped to place me in a job at almost $20 per hour but I had to turn the position down for scheduling reasons.
  3. Quality of Instruction – While I did have a problem with one of the instructors, he has since been fired and my complaint of 3 hour breaks was exaggerated. Generally, MyComputerCareer instructors are knowledgeable, caring, and work hard to help students succeed. Many of the in-class requirements I complained about are mandated by either the accrediting agency or the Department of Education and, it turns out, do promote better student outcomes.
  4. Network & Server Administrator Requirements – Many employers publish job requirements for Network and Server Administrator positions that include a college degree. But not everyone does. MyComputerCareer graduates have had success at getting these jobs with the certifications replacing the requirement for a college degree.  A lot of companies also hire for these positions from within. While a college degree will always be helpful, IT professionals who hold the certifications offered at MyComputerCareer and who perform well on the job are sometimes promoted to these positions without one.
  5. MyComputerCareer DID raise tuition by about $5,000 in 2013 but they had been selling the program at more than $5000 BELOW their other campuses and they made changes to the program that increased the amount of instructor-led training and hands-on labs, and added the tablet and mobile device course.
  6. The school’s withdrawal and refund policies are mandated by the states in which they operate as well as federal and accrediting agency requirements. They are consistent with other vocational and post-secondary colleges in the state. My description of tuition reimbursement policy was inaccurate.

 

In summary, I regret my overreaction and can endorse MyComputerCareer as a reliable solution and a good value for those looking to get into IT quickly and efficiently.

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