• Report: #430508

Complaint Review: Myfreecams

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  • Submitted: Tue, March 03, 2009
  • Updated: Fri, October 15, 2010

  • Reported By:woodland hills California
Myfreecams
myfreecams.com Los Angeles, California U.S.A.

Myfreecams stop billing Los Angeles California *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*Consumer Comment: Customer Support

*General Comment: GETTING RIPPED OFF!

*UPDATE Employee: MyFreeCams does not use recurring billing

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this site they get all money on my bank debit card in WAMU can you stop billing me ,

David
woodland hills, California
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder
RipoffReport.com
Author of www.ripoffrevenge.com

Rip-off Report
PO Box 310, Tempe, Arizona 85280



This report was posted on Ripoff Report on 03/03/2009 07:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Myfreecams/Los-Angeles-California-90041/Myfreecams-stop-billing-Los-Angeles-California-EDitors-Suggestions-on-how-to-get-your-m-430508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Customer Support

AUTHOR: MFC user - (United States of America)

I only wish that you would actually respond to MyFreeCams members who submit a problem to MFC Support, much less within 24 hours.  I received a login error on my Premium account nearly 12 days ago and have contacted Support via the Support Wiki, two email addresses, and even fax, and have not received one message even acknowledging that they were received and the problem still exists.  I created a second Premium account because I could not spend time away from my friends any more and that account suffered the same fate last night after only 6 days.  Now, the basic account I created simply to communicate with friends has the same login issue as well. 

I have received no response, no solution, and have at least 2000 tokens that I cannot get to.  Everywhere I look MFC says how great the technology is on their site and that customer service responds quickly to Premium members but this is simply not the case.  Not being able to access the site with your account is a pretty serious issue that warrants immediate attention, not no response in nearly 12 days.  That is 12 times longer than your 24 hours and it is made worse by the fact that I have no idea what happened in the first place and what will be done to prevent it from occurring in the future.  

I would like nothing more than to have MFC support come through and prove me wrong but at this point am not holding my breath.  Just don't go around blatantly lying about something like this then -- I am not the only one who has suffered because of MFC Support.
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#2 General Comment

GETTING RIPPED OFF!

AUTHOR: joe king - (United States of America)

the site is a scam from the gate.first its supposed to be a community site to meet and chat with people. the girls that "work" there are actually virtual prostitutes. if that makes any sense. it is supposed to be a free chat site but the women entice the men to buy tokens for a view of their body, even though they penetrate themselves in full public for free. although viewing is free, they threaten to "ban" you if you do not tip.also it is a "hackers paradise". because the site uses ip tracking and stores cookies on anyone that enters the site and the model has the ability to manipulate the software the company provides. they are cohered by the hackers to allow them access in to the software and subsequently into your computer. the way they got into your account was from the use of key logging and screen shots. while you are imputing your info. they "snap shot your page. i could go on and on. thanks for letting me post Joe king  (((ROR redacted))) this needs to stop. lets bring this site down.  PS. the owner was or has been found using phishing and scamming methods, also credit card fraud


 

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#3 UPDATE Employee

MyFreeCams does not use recurring billing

AUTHOR: Mfcsupport - (U.S.A.)

MyFreeCams.com does not use recurring billing. Members are able to buy tokens on the site whenever they want, but these are one-time charges. Therefore, your complaint to "stop billing" does not make sense.

If you have any questions about any purchases you made on the site, please go to www.MyFreeCams.com and click on Contant Support and let us know your issue and we will get back to you within 24 hours!

Thanks!
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