• Report: #345639

Complaint Review: Myhousedeals.com

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  • Submitted: Sun, June 29, 2008
  • Updated: Wed, November 19, 2008

  • Reported By:Houston Texas
Myhousedeals.com
www.myhousedeals.com Houston, Texas U.S.A.

Www.myhousedeals.com SCAM, charges CC and signs you to 3 months of service even when you cancel within the 30 day trail period. Houston Texas internet

*UPDATE Employee: Jason, we appreciate our customers. Please contact us to clarify the situation you reported here.

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signed up for 30 day trial, which required a CC #, Used the site for 10 days, information on the site was outdated and not useful, so we canceled using the 'contact us' link as instructed on the website, but never received a confirmation.

30 days later we see a charge on our CC for 106 dollars, which was more than advertised!!!!

Tried to go through Housedeals.com Customer Service to clear up the mess, they only replied when we asked them to remove the charge, they then claim we never cancelled. We finally had to get our CC company involved, but they were unable to resolve the issue. We are now out approx. 212.00 because they will not stop billing us. To top it off, CSR finally sent us a confirmation for acancellation, but they want to charge us for another month!!! completely un-acceptable, especially since they do not provide the services as advertised.

myHousedeals.com is nothing but a complete scam!!
Dated materials, horrible Customer Service. Please DO NOT USE them!

AMEX is not much better for not taking care of this.

Jason
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 06/29/2008 05:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Myhousedealscom/Houston-Texas-77008/Wwwmyhousedealscom-SCAM-charges-CC-and-signs-you-to-3-months-of-service-even-when-you-c-345639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Jason, we appreciate our customers. Please contact us to clarify the situation you reported here.

AUTHOR: Alex Soares - (U.S.A.)

We'd really appreciate the opportunity to speak with Jason personally about his concerns and we encourage him to contact us using the information below!

On the other hand, if RipoffReport.com users are wondering if our company really operates this way, we're also glad to have the opportunity to tell our side of the story to everyone!

MyHouseDeals.com has been connecting real estate investors, buyers and sellers with great real estate deals for almost three years. With over 6500 active members nationwide who find the site current and useful, we offer customized membership packages that each new member designs when he registers online. We never charge more than we advertise in fact, the sign-up pages re-state anticipated monthly charges several times during the registration process. New members receive a welcome email after they register that also reviews the features they chose and how much they will be billed after their free trial period.

A free trial period? Really free?? YES! We offer a 30-day trial, absolutely free of charge, to each new member before their membership switches to billing mode. During this time, new members have access to the same information as paying customers have at no obligation and no charge. This way, new members are not charged for the opportunity to make sure they enjoy using our service. Members are only billed if they do not request cancellation before the 30-day period ends.

All we ask is that new members cancel prior to the end of the trial period if they are not satisfied with the service. If they don't, they will be billed for a month of access/service at the rate they selected during registration. All of our members have the right to cancel at any time, with the understanding that they will be billed through the end of the billing cycle in which they exercise that right of cancellation. Cancellation requests are usually processed within 24 hours of receipt and can be sent via email, phone, fax, or mail.

We explain cancellation and billing procedures, along with lots of other important information, in our Terms of Service. New members review these terms and conditions during registration and they are always available for reference on our home page (go check them out www.myhousedeals.com). We ask new members to review our policies and to indicate that they agree with them before they continue with the sign-up process if you don't remember anything else after reading this, take note now: it's always a good idea, whether on our website or another one, to really read terms and conditions before agreeing to them instead of just clicking that you agree so you can get to the next page!

Please visit our website to learn more about our policies and our product, or to read testimonials from some of the many members who have profited tens of thousands of dollars from sales facilitated by MyHouseDeals.com. If you'd rather have your questions answered by a live person, we're always available at 800-973-0233 and help@myhousedeals.com. And a special note to Jason we're sorry you had a bad experience with us! That's definitely not the norm, and we'd like to talk to you about it to see how we can improve our service in the future. Hope to hear from you soon!

Sincerely,

Alex Soares
Manager
MyHouseDeals.com
alex@myhousedeals.com
800-973-0233 ext. 5
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