- Report: #1122693
Report - Rebuttal - Arbitrate
Complaint Review: myscore.com
myscore.com, Select State/Province USA
myscore.com This company SCREWED me. I have paid $29.95 a month for over a year that I didn't know about.. internet
*Consumer Comment: The only one who screwed you is..
*Consumer Comment: No ripoff here
*General Comment: Question..
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www.myscore.com screwed me bigtime and I didn't even know it. I randomly checked my bank account yesterday and realized I had a $29.95 charge from www.myscore.com that I didn't purchase. When looking further I realized they charged me that amount EVERY month for the past year and a half plus $79.95 five times a year ago. Over $700 in charges I never knew exsisted.
I checked their website and there is no place to email their customer service or cancel your membership. It only gives a phone number to call. I called the number they provided and a lady answered who proceeded to talk without letting me talk for about 20 minutes. I ended up in an arguement with her because she said the $79.95 charges couldn't be www.myscore.com 's because they ONLY charge $29.95 a month.
I tried to explain to her that I got the $79.95 charges from my apparent membership billiing info on their website but she kept telling me it wasn't their charge. I asked for her manager and she put me on hold and I stayed there for 30 minutes. I called back and another gentleman picked up and asked what I was calling about. I said I just wanted to cancel my membership. Before I could finish my sentence he put me on hold.
So I called back a 3RD TIME. I told this lady not to put me on hold and that I wanted to cancel my membership that I apparently signed up for 2 years ago and was billed every month for $29.95 even though I never once used their website. She canceled my membership but only after trying to get me to RE-SIGNUP twice for a new membership. I told her that her company was shady as heck and that this wasn't the correct way to treat people and that they were stealing peoples money without them knowing it.
I asked to be refunded but she and her manager said that because I signed up for a 7 day trial membership 2 years ago and never canceled my membership that I knew that I was a member. READ THE FINE PRINT before signing up for trial memberships.
I also found out that I was being charged $25.95 a month for 6 months from www.creditreport.com that I also didn't know about but that was a completely different company but basically the same information.
For multi million dollar company to not have a customer service email on their website shows alot about how that company works. All 3 customer service reps I talked to knew exactly what to say for my questions which means that they are trained on what to say to compaints because they must receive millions of them.
In short DO NOT USE WWW.MYSCORE.COM EVER!!!!
This report was posted on Ripoff Report on 02/11/2014 03:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/myscorecom/Select-StateProvince/myscorecom-This-company-SCREWED-me-I-have-paid-2995-a-month-for-over-a-year-that-I-did-1122693. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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