Desperate for help with my new puppy, I signed up for a $29.95 membership for a Maltese training course (I notice the price is now $59.95). I thought it was weird that they also asked me to fax the last four digits of my credit card, along with a statement that I was approving this transaction. Supposedly this was for my own protection against credit-card fraud. I still don't know what that was really for, but I can't believe what a sucker I was!
I was able to access the e-book immediately, as promised, but the information was just generic dog-training information easily available anywhere, and they had obviously plugged in the word "Maltese" wherever applicable. Also, they promised a Maltese forum where Maltese owners would exchange questions and answers about their dogs. However, the forum turned out to be a general dog owner forum about all kinds of breeds, and I was only able to see single comments and questions--no back-and-forth discussions.
I immediately e-mailed them asked for a refund, since the website promised a "120-day money-back guarantee with no whining, no questions asked." Of course, no response to my first or second e-mail, although I kept getting daily e-mails with chatty little messages from the (fictitious?) Nancy Richards, president of the Dog Training Institute.
Then I tried calling them, only to get a automated voice mail message: "No one is available to take your call." I left a message, and have not received a call in return.
Today I have spent hours researching this company, and I see that they have dozens of websites--one for each dog breed. There's ratterrierinstitute.com, weimaranerinstitute.com, puginstitute.com...you name the breed, they've got it covered. Of course, the info is all exactly the same on each website, and it's not particularly specific or helpful.
So there you have it...there probably is no Nancy Richards with an office in Los Angeles, and this whole thing is a scam operation out of India. Don't fall for it, because you'll never get your money back.